Tesco above the law?

shop-to-drop

I feel sorry for your mothers experience and that your mother wasn't taken better care of in this situation but I feel angered that you are criticising generalising all Tesco staff in your opening post. Customers that have a generalised negative view of staff are fools to themselves as it is very difficult to do anything right you feel unappreciated and so give a lesser level of service than to customers that show appreciation. I know in the store I work in an elderly disabled lady who had a bag stolen would have been taken great care of an shown sympathy in this situation.

Please try not to over generalise.

Allanirish

shop-to-drop wrote: »

I feel sorry for your mothers experience and that your mother wasn't taken better care of in this situation but I feel angered that you are criticising generalising all Tesco staff in your opening post. Customers that have a generalised negative view of staff are fools to themselves as it is very difficult to do anything right you feel unappreciated and so give a lesser level of service than to customers that show appreciation. I know in the store I work in an elderly disabled lady who had a bag stolen would have been taken great care of an shown sympathy in this situation.

Please try not to over generalise.

Thank you, but I did point to the several members of staff at this branch in particular, and dealings with Head Office. Not to those who do a job I would gladly thank them for. When my ex-girlfriend lost her credit card at a local store I bought the staff a case of wine and thanked them personally. That's the person I am, but as I said, this is about this branch and those I have dealt with. Sorry if that came across as a generalization.

hollydays

So,we've heard no mention of the Police yet?

Is that because you can't report it because you can't be sure an offence has ocurred.

Allanirish

marcowil wrote: »

Good on you for standing your ground Allan - they were in breach of the law (and probably knew it)

Thank you for reading (And understanding) what I was putting across and your comment was right on the money.


It saddens me when big business and corporations get away with anything they do, and people are too unaware of their rights to fight their corner. I just hope someone can take something positive from this, even if it isn't me I don't care, people need to stick up for themselves and thats what this site is about right?:j

hollydays

lillie123 wrote: »

On the opposite side of the coin, I was shopping in my local Tesco last week when a young girl ran in and told a manager that a woman had her bag stolen on the car park. The manager went outside immediately, calmed the lady down, brought her inside and called the police. She then got security to take two young men who had seen some of the incident upstairs to view the cctv.

Im not sure where you get the idea that Tesco feel they are above the law as in this case no one could have helped more.

Showing witnesses cctv evidence might have ruined their chances of identifying them in an i/d parade ,as it most likely would have disqualified them from taking part-an i/d parade is supposed to be impartial-leave this stuff to the Police.

Tozer

Lots of sympathies with the OP here. Question is: why aren't the Police involved?

Do agree that Tesco could show a bit more understanding and manners.

Freedom of Information Act is not applicable - Tesco are not a public body subject to it.

Allanirish

hollydays wrote: »

So,we've heard no mention of the Police yet?

Is that because you can't report it because you can't be sure an offence has ocurred.

I said there Holly the police are doing their part as we speak, and the footage has the person in question quite clearly visible as Tesco just informed me, but they will be blanked or obscured from my Mums copy as this is an ongoing investigation and third party involvement in CCTV footage is usually pixelated to protect their identity which is reassuring in a way to all of us I guess. But I know little as of yet and couldn't say publically even if I did. but they know who it is and the theft is caught clearly.

The police are doing what they can though up to now, but our force here is small and overstretched. So things are slow moving.

Allanirish

Tozer wrote: »

Lots of sympathies with the OP here. Question is: why aren't the Police involved?

Do agree that Tesco could show a bit more understanding and manners.

Freedom of Information Act is not applicable - Tesco are not a public body subject to it.

Yeah I know, I stated what my work with the ICO consisted of just to make a point people were not understanding, and that was the DPA and FOIA. Only as no one would listen as I told them what they were entitled to do as members of the public.


I have also mentioned the police involvement in a few replies, they are doing what they can, which with our police force here is not a lot really as they are undermanned and being Belfast rather busy, haha, but they are involved.

hollydays

If the Police have the suspect on camera,why would you feel the need to view the tape?In fact,I doubt if it seized as evidence that you will be able to view it until after any court case.

eyeinthesky

marcowil wrote: »

This is wrong!
If you appear on CCTV footage then you are entitled under the Data Protection Act to obtain a copy of that footage. You simply make a Subject Access Request asking for any data (in this case video/camera footage) they hold with you on it, pay £10 and the holder has 40 days to comply with your request or is in breach of the law and subject to a fine.

The practical aspects of this may result in your footage being lost, due to limitations in cctv systems, i.e. storage of cctv recordings is only held for as long as the system allows. Most modern systems use digital video recorders, with the same HDD as a computer, and so the number of days recording stored will depend on the size of the HDD. A typical recorder will be recording from 16 different cameras, and will be running 24/7. Even using motion activated recording, this will quickly use up the available disk space, and will probably be set up to "overwrite" the earliest recordings when full.

To compile all the recordings with your image on is a mammoth task. A typical cctv installation in a supermarket will have a mixture of static or fixed position cameras, and pan-tilt-zoom moveable cameras. These would be wired to the digital recorders, but not mixed on the same recorder. As you walk around, you will be "seen" for a few seconds on each camera that is pointing in your direction. To prepare a viewing of the recordings for you, the operator would have to copy these sightings onto another media, for example, DVD, CD, VHS tape or usb memory stick. This could mean 3 seconds on recorder 1, followed by 5 seconds on recorder 3, then back to recorder 1 for 2 seconds, and so on. Not easy!