Harveys Problem....ongoing!

asharon

did they pay on time ?

AdamHopper

My wife and I bought furniture from Harveys earlier this year. We failed to check the products on delivery and didn't manage to check them until we were going to put them together - some 2months later. I know we went passed the three days of notifying of any damage (Term and Conditions) but it is clearly evident that the damage was caused during delvivery.

I have sent two letters, the first with a reply saying they wouldn't refund or exchange the product, and the second I am waiting for a reply.

Please can you advise what I can do?

Many thanks

First_Time_Buyer_Falkirk

I've just cancelled an order i made on September 5th at a Harvey's branch in straiton Edinburgh. I spent £489 on table and chairs for the dining room of my new First House. the next day the money was taken from my account. Later on i got a phone call from Lawrence the sales rep who served me. He told me that there was a problem with the particular line that i had ordered up and i would have to wait longer than four weeks. Me being the soft hearted sole that i was gave "Lawrence" until Mid November Yesterday Friday the 13th. Still no phone call saying when my furniture was being delivered.

I should point out that I emailed harveys head office two weeks ago who confirmed the furniture would be delivered on the 13th to the warehouse and i would need to wait upto another 7 days for delivery. They apologised and said that the delay was down to problems with deliveries. I did not tell them that "Lawrence" had already told me something completly different and that the problem had been with the line of furniture i ordered. First Lie from harveys

It cost me an additional £65 pound for delivery so when the sales rep told me yesterday that the goods had arrived i said "ok so wheres my phone call to say when i'm getting it delivered" the rep went on to say "i'm not the switch board" i said "get on your pc and find out then" he said "minimum delivery date i could get it out to you is the 3rd of December" with that i cancelled there and then as it was out with the 7 day quote i already got from Harveys. "i said why not get a van and deliver it" he said "that would not be economical" I had paid £65 pounds for delivery enough for a lorry to get to newcastle and half way back or a van to do a round trip??? Second lie from Harvey's Delivery times, looks like they were econimical enough with the truth, my trust though, brilliant.

I have no doubt in my mind that Harvey's put me to the bottom of the queue because i was a cash sale to which they took the money quick enough hence the lies on the delay, it looks more to me that they deliberatley put me to the bottom of the pile and catered for the Customers that ordered on HP, i bare no malice to these people and hope they were better satified than me, who i do bare malice for are Harvey's or thier smug sales teams who have no idea about customer service or care.

I intend to make this complaint as public as possible, regardless of the staff from harveys who plant sob story's on these threads of how it will affect THEM if Harveys gets slated. all the more reason for Harveys to practice a bit more customer care rather than abuse customer trust.

I hope you all get rightfull resolve to all your complaints.

Regards
First Time Buyer Falkirk