Harveys Problem....ongoing!

augustsmummy

Any news yet? Hope things are going your way at last.

Holeypockets

Hi, I had a problem with Harveys last year for a damaged suite. The only way I could get them to budge was by going through the small claims court too. I got a result just before it would have gone to court and also got costs added including phone calls/letters etc. My advise is not to take any !!!!!! from them, stand your ground and most important of all NEVER shop there again.

Pollycat

Holeypockets wrote: »

Hi, I had a problem with Harveys last year for a damaged suite. The only way I could get them to budge was by going through the small claims court too. I got a result just before it would have gone to court and also got costs added including phone calls/letters etc. My advise is not to take any !!!!!! from them, stand your ground and most important of all NEVER shop there again.

I think we can all say that the OP is definitely not taking any !!!!!! from Harveys.

Voodoosphinx
Hope it well well for you today.

avjoe

Sorry to hear of your problems with Harveys, but not a bit surprised. From personal experience I would only recommend Harveys to anyone who enjoys being misled on prices, 'fake' sales, being treated nicely before purchase but like dirt once the signature is on the order, and whose idea of good after sales service is a shrug of the shoulders. It's also great for those who don't want their goods for months and who think £50+ charge for delivery is a snip.

Debt_Free_Chick

oooooooo hope the OP posts soon as the suspense is killing me!

This is so appalling, it's almost funny!

reehsetin

what an outrageous way for them to act, best of luck with everything

voodoosphynx

Ladies and gentlemen........we have a result!

Turned up at court for 10am and I was the first case on the list for today.

Case called....up I go.....no sign of anyone from Harveys.

I then explained the flurry of activity in the latter half of last week followed by the Sheriff asking if there was any representation from Harveys....a call was put out....with no response....

Judgement in the favour of the Pursuer (ie me!) with expenses.

So thats the battle over...but I've still to win the war.

It will now take 14 days for me to be sent the judgement and then I get in touch with Harveys again regarding payment in full within 14 days. Apparently Harveys will not be advised of the judgement unless they contact the court - cant see them doing that if they didnt even turn up.

So...I have the option of informing Harveys of the judgement immediately and trying to get the payment moving quickly before I receive the papers or just sitting tight and letting the 14 days pass. Think I'll sit tight because I've been advised that they will have 14 days to appeal and I dont think it's in my interests to tip them off within the 14 day appeal period.regarding the outcome of the hearing.

Now is where it gets interesting :

For arguments sake, lets assume that I receive payment in full - apparently (because it is Small Claims) Harveys can agree that they have paid me, but can still appeal the decision to have a judgement against them. I took this to mean that they can appeal the "black mark" against their company record resulting from the judgement. The twist is that if they do this, I am sent a letter advising me that they want the judgement dismissed.....and I have to agree to the dismissal.

I doesn't take a rocket scientist to suss out what my response will be should they go down that road. My advisor took the line of "Well, you would have your money back, so what difference does it make to you?"

What difference?!??!?

If more people stood up and made sure that a judgement had repurcussions for the company concerned, eventually the companies would understand that they are taking a long term financial risk in givving the man in the street the runaround.

If Harveys had settled last year it would have cost them £400 less than it has today....what's £400 to Harveys?.....Nothing - but having a judgement against them which apparently can affect their credit rating with suppliers, etc will have more effect if everyone that gets the chance to make it hurt them takes the option of having the judgement stand.

As a footnote, I dont know if this is peculiar to the Scottish system or applies nationally.

Many, many thanks for all your posts of encouragement - I really appreciated it.

All I have to do know is get the actual money back...I feel there will be more posts in the coming weeks...lol

sarahg1969

Presumably, they've entered a Defence (given that they've turned up at Court). I don't see why they would not be given the judgment. It is normal Court practice to post it out to all parties.

With regard to a "black mark", there would only be one if they failed to pay the judgment within 28 days. It is not registered if it is settled within the allowed time.

Well done on your victory!!

shellsuit

Oh well done!! Fingers crossed you get your money soon ~ oh and thanks for the update!

deker

Congrats on your result. Please do keep us all updated until the matter is fully resolved. I have a sneaky suspicion that a few others will be going the same route.