Harveys Problem....ongoing!

pinkshoes

What a well written opening post!! I read the whole lot, and have just advised my friend who was about to buy a sofa from Harveys to read it too before buying!!

I hope it all goes really well for you, and look forward to your update!

Purpledaisy_2

Good luck, hope you get things sorted.

Whiteknight

Sorry to hear about your problems with Harveys, I used to work for them and from my time there (left back in 2005) Harkers would always deliver the furniture which was pre-assembled and imported in. The deliveries would be handled by them with Harveys only sending confirmation that the payment had been made in full - I can remeber the odd instance when delivery was made without payment being made.

At the store I worked at we would never tell anyone that a delivery would be made by Harkers within two weeks as at that time we had no control over them (honestly don't know if that has changed) and would normally quote 6-8 weeks and that would be pushing it.

Harveys have never been good at giving back money and in my day when a customer had no luck with the store and would escalate the complaint to head office it would be sent back to the store to deal with - which iratated customers (the store would normally get a manager from another store to pretend to be an area manager to resolve the complaint) and I would never have expected them to have let it get to court - so I hope you win and teach them a lesson.

voodoosphynx

Further developments ensue!

Came home yesterday to find a card from the Royal Mail advising that I had missed a Special Delivery Before 1200 letter.

Went and collected at 7am today and guess what......a letter from Harveys!!!

The jist of the letter is that "after consideration, we have decided to settle with you for sum of £1108.92"....."therefore there will be no need for court action".....and......" a cheque for the amount will be sent to you soon"...

Hmmmmm

Point 1) The amount they have quoted does not include the interest at 8% or the costs of raising the action (which are both clearly stated on the Summons)

Point 2) Surely it is up to me whether or not there is any need for court action, since I raised the action.

Point 3) A cheque will be sent soon? How long is "soon"?

Basically they have said "This is what we are giving you (even though it's not what you asked for) and we will pay it......sometime"

The letter was not an offer to settle, more of a statement of fact.

With the hearing set for Monday, time wasn't on my side, so I contacted the Court Adviser as a matter of urgency first thing this morning and went to see her at lunchtime.

A fax was then drafted and sent through to harveys :

"Thank you for agreeing to pay the principal sum, however my claim includes interest. The interest as of 5/8/09 is 8 months at 8% which I calculate to be £60. My expenses include the £60 fee for the summons. If the expenses and interest are not agreed and have to be argued in court, I would also claim for four days taken off work to attend court.

Therefore to settle the claim I would accept £1109.92 plus £60 interest and £60 expenses. This totals £1229.92

I can appear on Monday to ask the court to postpone the hearing for two weeks for settlement if this figure is agreed"

Now....as far as I know the Court Adviser has not received a reply as of close of business today and it looks like they arent going to turn up on Monday (with a solicitor as they were instructed by the judge at the last hearing).

So they waited until the last minute to tell me what they wanted to pay me.....and it might just have backfired - I'll be in court on Monday either way - I'll let you know what the outcome is....

sarahg1969

Yes, whatever you do, you must go to Court on Monday. If they don't turn up, the Judge will make an award in their absence, but if you don't go, he'll kick out your case. Don't take them at their word!

Good luck on Monday.

PinkLipgloss

voodoosphynx wrote: »

....."therefore there will be no need for court action"......

The cheek of them! They need put in their place - that phrase would have really irked me!

Best of luck on Monday.

foxy-roxy

What a useless comany, can't believe they have let it get this far, there advisors must be useless.
Hope you win, you deserve to you have been more than patient.

Good Luck

hollydays

PinkLipgloss wrote: »

The cheek of them! They need put in their place - that phrase would have really irked me!

Best of luck on Monday.

Me too,how patronising! They really don't have a clue do they!!

Good luck!! we are all with you.

augustsmummy

Just wanted to wish you good luck for Monday. I can't believe how bad the service was, and that it has come to this!
I was obviously very lucky when I dealt with Harveys (back in 2005) as my delivery came as ordered before christmas as promised (the 23rd December). But having read this I will not be gracing them with my presence again, as it appears they may have gone down hill.

I also can't believe the cheek of them stating what was to happen when they are clearly in the wrong. I hope everything goes your way on Monday when you go to court.
You have the patients of a saint!

shellsuit

Wishing you the best of luck for Monday!

I can't believe it's still going on over a year later!!!