Alliance & Leicester

humfer

Yes

Had no problems to date

mleonard79

Yes

Switched to them at the end of last year and so far so good. I found them very quick to set up my accounts and customer service have always been helpful and friendly.

humfer

Yes

Also took precisely 2 minutes from my first 'thankyou for your application' email to approve my account, which I thought was kind of quick for them....

skybluesaver

Yes

Whenever i've had to call A+L customer services, ive found them to be faultless.
Its nice to have UK call centres as well. :beer:

Crabman

No

The last time I requested a transfer into my current account I was told the new balance, but days later got a charge notice saying I'd gone overdrawn and it turned out that in fact the transfer hadn't been done :mad: I disputed this and even provided the name of the nutter I spoke to but they refused to give in until 7 weeks later when they changed their minds after listening to the recording :rolleyes: I had no apology, no letter and the only reason I know they listened to the call is because I phoned up the call centre and insisted on speaking to the supervisor who eventually bled the info out to me.

They no longer have my custom. Oh and the branch staff are very intimidating when asking if you want [STRIKE]more debt[/STRIKE] a loan.

Gorgeous_George

Yes

I find that if you bank with them, most banks are fine. It's when you expect them to bank with you that the problems start.



GG

Jamsyke

Yes

I have no complaints, more than happy with my premier direct + regular savings accounts.

The interest for online saver and ISA gets paid yearly, I'd rather have it monthly, that's the only negative thing I can think of.