Money missing from my account!

donnalove

Anniek1969 wrote:

Another strange thing happened to me at the beginning of this month. I had 2 standing orders due out of my account on the 6th of the month, only totalled £25. I checked my online banking on sunday 5th and found that both these standing orders had came off, they weren't just pending they were actually showing on my statement as cleared but the date beside them was 6th.

I phoned the bank and the girl was absolutely useless, she said that sometimes when standing orders fall on a weekend they sometimes come off early, I tried to explain to her that they were not due on a weekend they were due on monday and they were not pending they had cleared and were showing tomorrows date. She didn't see what I was bothered about but I tried to explain to her that had I needed that money from my account I could no longer use it as it had come off the day before it was due. My family allowance was going in on monday and if I had been counting on that to cover these standing orders I would then have been overdrawn on the sunday.

Never heard of a standing order or direct debit coming out on a sunday but especially since they weren't due to be paid till the monday.

A couple of years ago i had standing order set up(IVA payments), this particular month fell on a monday, the monday was a bank holiday so i assumed it would go on the tuesday had dla ib going in to cover it.I checked my bank on the tuesday and saw it hadn't gone out, so i rang the bank only to be told they had tried to pay the standing order on the monday(bank holiday) but it had failed cos no money in account, well i went loopy because it was a bank holiday and payments always go the next working day. but they told me standing orders can still go as with advanced technoligy and doesn't mean a thing being a bank holiday, they didn't charge me but i was so mad and still now get a bit worked up.
they can in fact take payments anytime they like so be warned if you have a standing order set up and it falls on a bank holiday

moozie_2

Anniek1969 wrote:

Another strange thing happened to me at the beginning of this month. I had 2 standing orders due out of my account on the 6th of the month, only totalled £25. I checked my online banking on sunday 5th and found that both these standing orders had came off, they weren't just pending they were actually showing on my statement as cleared but the date beside them was 6th.

I phoned the bank and the girl was absolutely useless, she said that sometimes when standing orders fall on a weekend they sometimes come off early, I tried to explain to her that they were not due on a weekend they were due on monday and they were not pending they had cleared and were showing tomorrows date. She didn't see what I was bothered about but I tried to explain to her that had I needed that money from my account I could no longer use it as it had come off the day before it was due. My family allowance was going in on monday and if I had been counting on that to cover these standing orders I would then have been overdrawn on the sunday.

Never heard of a standing order or direct debit coming out on a sunday but especially since they weren't due to be paid till the monday.

This is common with our joint A&L account. We have a standing order that is supposed to get paid out every Monday but the amount shows as paid out on the Sunday. It has Sunday's date on it and the amount is deducted from the overall balance.

ozzyfan_2

CLAPTON wrote:

as far as the question about odd £1 or £2 disappearing and reappearing,:

in some situations, often online purchases, as soon as you start the 'buy' process the supplier system does a trial debit of a small sum (say £1 or £2) to your a/c to see if your a/c is ok. if not it will not let you continue, if its ok you continue as normal. You would not be aware it is doing this as its happening in parallel with your purchase. Your purchase continues as usual and you are debited by the expected amount. At a later date they credit your account with the £1.
Frankly this seems like theft to me. However, I've only read about it happening but i'm hoping that it will happen to me so I can make a proper fuss about it (how sads that?)

This happened to me all the time with my Abbey current account & as Annie said earlier it does make you think that you've missed a payment off when you try & add the figures up.
To people who are struggling it can make them overdrawn or liable for bank charges should anything else go out from the bank account before its paid back in & therefore shouldn't be allowed.

brummiebabe

We had a similar experience with our Natwest a/c - turns out that one of our debit cards had been cloned...and the £1 was like a 'test' transaction that the fraudster was trying - to check that the card was still active!!!! Just a warning - don't necessarily think that's what is happening here though!!

bosslady_2

There's no reason why the bank can't tell you which company is responsible ... if they can be bothered. I know when I worked for (spit) Barclays, I could bring up pending authorisations for debit cards and it would give a unique number for each company and, although us lowly cashiers couldn't tell who it was, by ringing Debit Card Services you could find out. These days though the powers that be are trying to stop cashiers helping customers with things like that - they're supposed to tell you to go and phone them yourself, leaving the cashiers to sell crap products to people who neither want nor need them.

monkeylugs

This happened to me with my A&L account a few weeks ago and I got into a right panic. The girl at customer services told me it was Tesco, as it had an authorisation code, but she said until it went through she wouldn't be able to tell me which branch it was at, whether it was done via signature or chip and pin (before the deadline date for chip and pin). I was quite worried as I was convinced someone had cloned my card, and I had actually done an online shop at around that time, so it all becomes clear now!

Broken_hearted

Yep Tesco's and their magic £2's, I wish they would put a note of it on their website.

amosworks

All modern bank systems are a mix of real-time and batched operations so maybe the money was taken in real-time for something but was later credited back in a batch job, explaining the delay?

Pigeongirl

amosworks wrote:

All modern bank systems are a mix of real-time and batched operations so maybe the money was taken in real-time for something but was later credited back in a batch job, explaining the delay?

Ooh sorry me no understandy! :rolleyes:

Thankyou for your help though - I am obviously suffering from custard cream poisoning else I am sure I would have understood.

amosworks

lol, well basically most complex systems are a mixture of real-time (things happen there and then) and batch jobs (e.g., things are queued and usually run overnight in an update cycle).

A lot of individual processes themselves are also a mixture of both, for example if you go to a teller and pay in a cheque for £100, you can usually walk outside to the ATM straight away and see it as uncleared funds (that part is real-time), but overnight in a few days time the actual money will be cleared funds in your account (as part of a batch job to credit the account of people who's cheques have cleared).

You may notice on many mini statements, printouts, digital banking screens that are made on demand, it says something like "items with todays date are subject to confirmation and subsequently may be reversed from your account". This is basically because until a process is fully completed ("committed"), it can be undone ("rolled-back"). This is a beneficial side-effect of the real-time/batch mix.

If your £100 cheque didn't clear in a few days, the real-time part of showing a pending credit on your account would be rolled-back. You may notice on your statements, things that have a small delay can sometimes be out of order of the actual way they were done in the outside world.

HTH