What's each bank's policy on taking Bank Giro Credits?

willo65

Shelfstacker you make some very valid points on a daily basis we get conversations as follows - Customer "Can I pay this bill"
- Member of staff "Do you have an account"
-Customer "I always pay it here"
- MOS "But do you have an account?"
-Customer "No"
-MOS "We will charge £10 to pay here"
-Customer "Well where am I supposed to pay it?"
-MOS "Your own bank"
-Customer "My own bank don't take them"
followed by customer promptly walking out in a huff.

I really don't understand why anyone would think the bank will process the item for free if you have no connection with them, same applies to change.

It's a bit like going into PC world with a PC bought from curry's and trying to get them to repair it for you free of charge because they stock the same computer.

ShelfStacker_3

Well, quite. I do love the people who go "my own bank won't take them" - surely the problem lies with your own bank not doing what you want it to then, not us?

The worst bit is when Halifax, Abbey and Alliance and Leicester (and it's always those three) send their own customers to us because the bill has an HSBC sort code on it, saying they can pay it here but neglecting to mention the £5 charge and timing restrictions. We've had people effing and blinding down the banking hall because of faulty advice given by the other bank.

It ESPECIALLY doesn't help when bills say on them you can pay them at any bank (err, no). T-Mobile in particular have stopped having their bills accepted at the Post Office, and helpfully put on them that you can pay them at any branch of HSBC. What a pity they didn't clear that with us first, or mention the service charges.

rb10

ShelfStacker wrote: »

The worst bit is when Halifax, Abbey and Alliance and Leicester (and it's always those three) send their own customers to us because the bill has an HSBC sort code on it, saying they can pay it here but neglecting to mention the £5 charge and timing restrictions. We've had people effing and blinding down the banking hall because of faulty advice given by the other bank.

Seeing as this seems to be such a problem for you, it may be worth your while going in to your local Halifax, Abbey and A&L, and explaining to the staff there what HSBC's rules are on it. They probably just don't know!

It ESPECIALLY doesn't help when bills say on them you can pay them at any bank (err, no). T-Mobile in particular have stopped having their bills accepted at the Post Office, and helpfully put on them that you can pay them at any branch of HSBC. What a pity they didn't clear that with us first, or mention the service charges.

I always wonder about the bills that say 'pay this at any bank', because you quite clearly can't pay them at any bank - there are only a few that take them.

c0c0nuts

We get a LOT of people come in to pay bills who don't bank with us, when you let them know the charge they balk, then you find out they bank at LTSB just 20 feet away, but still they stand in our queue like lemons!!?!

ffacoffipawb

willo65 wrote: »

It's a bit like going into PC world with a PC bought from curry's and trying to get them to repair it for you free of charge because they stock the same computer.

They might do so, as they are both part of DSGI plc.

Lokolo

People go into banks to pay bills....? I am way too young.

BruceyBonus

Lokolo wrote: »

People go into banks to pay bills....? I am way too young.

People still do. I remember the days when I used to stand in the queues of Lloyds Bank with my mum when she used to pay the bills. Good times :rotfl:

When my parents finally "converted" to direct debits, I thought this was the end of all this. I do everything online but when I moved into my current flat, I had no internet access at the time and needed to pay a bill so I took it into HSBC (my bank) and paid it over the counter. Reminded me of my childhood

My opinion would be for companies to stop putting the slips on the bottom of the bill and make people phone up for one if they really want a BGC slip. This would probably make most people pay another way (i.e. over the phone or by DD).

blueberrypie

BruceyBonus wrote: »

People still do. I remember the days when I used to stand in the queues of Lloyds Bank with my mum when she used to pay the bills. Good times :rotfl:

From the age of about 12, my best friend at school was given a cheque once a month by her mum, and after school we'd walk into town and she'd hand in the cheque at the bank - to pay the mortgage.

Now my 11-year-old does his own banking on-line...

Extant

It wasn't that long ago that accounts were held on physical ledgers - i.e. your deposits and withdrawals were hand written in to a book.

Lokolo

You lot are all too old.