FREE WOK 1001 RECIPES HELP

steeev

did not receive any freebies today Just a letter from the Free Wok 1001 Recipes company claiming that PAYMENT IS OVERDUE!

I did call them up in December and spoke to someone about cancelling my order. He told me no problem, account cancelled.

I have not actually opened the letter. The envelope is so thin that I can hold it up against the light and see right through it and know what the contents are. From the front, I can see the piece of paper inside definitely says PAYMENT OVERDUE in big bold letters. From the back, where there is no return address, I can see that there is a self-addressed envelope included with the 1001 Recipes address.

I was tempted to just post it back to sender - but as aforementioned, there is no return address on the envelope! :P

Help, please? Should I just ignore it? :-/

I got this letter today too, it claims i owe them £4.99 even though i rang up and cancelled within the specified time period and they told me i didnt need to bother returning anything. Im just gonna write back telling them to stick their bill where the sun dont shine.

LD

I haven't received the wok yet or heard from them.

And I wouldn't have bothered returning the items, just would email them and tell them that they had 28 days to arrange collection

Lychee

Old story now... sorry to have to drag it up again! I ignored their letter for payment and now I've got a letter from them threatening legal action! Admin charge for this has already been added on top of the £4.99 :P

I suppose I should write/call them, but any advice on what to say or do?

Thanks...

lizbee

Hi lychee

I am in the same position as yourself, they ignore my emails, I have wrote twice, I sent the last lot of recipe cards back to them I have emailed them about 15 times so far, my letter came last week but mine is for £9.98 and they now say they are going to add £3.20.

If you go to the Original thread that started in September 2004 by little_present that should give you a few ideas.

It is like banging your head against a brick wall they are not listening. I have telephoned them once I can see that may be the only way to get this stopped.

Lychee

Thank you so much for the reply, lizbee! I don't mean this to sound horrible but it's a relief that I'm not alone. I was just thinking that I should pay to get them off my back but your reply has made me determined NOT to give them a penny. I have not opened the recipe cards so I might return it to them at my expense. Meanwhile, I will try to e-mail and write to them. I don't fancy having to call them up again and speak to a surly 'customer service' person or argue with a manager! Did you try calling them up?

Thank you lizbee

lizbee

HI Lychee

I know what you mean it is always better if more than one person is having the same problem and I did think ok I will give them the money just to get them off my back but it has been going on so long and why should we give them money we do not owe them.

I have only telephoned them once when I cancelled the order and I spoke to a very grumpy man who put the telephone down on me by the way it was one of those 0870 numbers but there is another number to ring, I then had to ring back and was then told it was cancelled but it was not, that happened when I went on theire website and filled a form in.

Any thing you want help with just shout. PM me and we will try and sort it out together.

Liz

flyer

Don't ever be tempted to pay them just to get them off your back. At the end of the day, you are in the right and they are in the wrong. Ignore them, and bin the letters.

MimiJane

I had a "Final Demand" from them this morning. After the first invoice, I rang them and told them I didn't want the recipe cards, but would keep the "free" wok. The woman I spoke to insisted I send the cards back, but must admit I didn't.

Had another invoice a little while back, send them an email and letter telling them I wasn't going to pay and asking them to close my account. No replies to anything.

Final Demand arrived this am. for £8.30 (admin. charge added), rang them up and they said I had to pay as it's on the computer I was asked to send the cards back and never did (think I binned them!).

Will probably pay now just to try and get them off my back. Holding on to all the paperwork ... just in case!

Learnt a valuable lesson here ... will be very careful what freebies I apply for in the future.:rolleyes:

This one just keeps coming back to haunt us ...

linda84_2

I had a bill come for £4.99 sent to the wrong number house they sent the bill to me for something I didnt order.Phoned them they cancelled it.

bandwidthbandit

Don't worry Lychee. i'm in the same position too. i'm sure there are many others out there in the same situation. I called to cancel about 2 months ago - the guy said no problem. today i get a letter with a final demand for £8. I'm gonna call them back again and put an end to it this now. Will let you know how i get on.

Right then, does anybody know what the non 0870 number is?

bandit