FREE WOK 1001 RECIPES HELP

lizbee

Sorry about this I did not know where to post it.

After all the trouble we had at the begining of the month with the free wok offer I decided to cancel it, I emailed them 3 times and telephoned once they told me they had canceled my order. This morning I have had recipe cards delivered again.

Has any one else had the same, as I am not sure what to do about them this time, any body out there got any idea.

flyer

ignore them. They'll go away eventually.

Elzo

or you could phone them again and explain whats happened... if you're brave!

tinalives

Lizbee, I don't know what I'll do if they send them to me too, I hadn't thought that far ahead :-/

Marigold123

These companies always do this. The same thing happened to me with Wildlife Factfile a few years back, AND some Kings & Queens factfile thing AND some dippy dinosaurs Play and Learn CD-Rom offer I got for my daughter.

They just hope you'll keep it and pay for it. If I know I have already cancelled and they send me another, I just put it back in the post marked 'return to sender' and let them pay the return postage.

What happens then is you probably get the next one in the series because, in theory, the return address on the package is different from the membership address, and they pretend they haven't seen it in time to prevent the next mailing.

Then when you get the next bill asking you to pay for the lot you've sent back a month ago, you phone them up ask why you're being asked to pay for something you sent back, and which you were sent AFTER you cancelled your membership. Then they grumble a bit and cancel the outstanding amount and your membership.

That is what often happens to me, anyway. Not always, but often. Just make sure you always send back the packs you don't want as soon as you receive them, then they haven't got a leg to stand on, as their T&Cs state that you are under no obligation and can cancel at any time.

Still haven't seen my Wok yet, though.

tinalives

Good thinking Marigold!

Do they not insist on having a 'proof of return' though?

lizbee

:-/ :'( >:(
Thank all for your suggestions, I tried being brave and telephoned, a very grumpy man answered and gave me the 3rd degree I was informed that if I had cancelled I would not be getting another order from them, I then asked him why I had got another set of cards he then put the telephone down on me. I will go to the Post Office and send it back and get a reciept for proof of posting, If I am feeling brave I might just try ringing again later.

tinalives

Lizbee,

It doesn't sound to me like you need to bother ringing again!

Well done for getting it sorted!

Marigold123

Do they not insist on having a 'proof of return' though?

I've not come across it as a problem before, but I suppose you can always take your parcel to the Post Office and put a stamp on it. I don't think they'll give you a proof of posting, otherwise.

lizbee

I went to the post office this morning to get a reciept for proof of posting, but you have to get them weighed
first. It cost me £1.27 but I also sent the packet of spices and the first set of recipe cards.

Lets hope thats the end of it!!!!!!!!!!!!!!!!!!! until next month.

Lychee

did not receive any freebies today Just a letter from the Free Wok 1001 Recipes company claiming that PAYMENT IS OVERDUE!

I did call them up in December and spoke to someone about cancelling my order. He told me no problem, account cancelled.

I have not actually opened the letter. The envelope is so thin that I can hold it up against the light and see right through it and know what the contents are. From the front, I can see the piece of paper inside definitely says PAYMENT OVERDUE in big bold letters. From the back, where there is no return address, I can see that there is a self-addressed envelope included with the 1001 Recipes address.

I was tempted to just post it back to sender - but as aforementioned, there is no return address on the envelope! :P

Help, please? Should I just ignore it? :-/