Cancel and re-join Sky

scandarahar

Sky have a great offer for new customers only online -

Sky HD+ box £49, HD sub free 1st month (existing customers add £30 installation and £9.75 sub)
Broadband and phone mix including free 12 month line rental £15
(existing customers add £30 broadband activation + £120 line rental costs)

Existing customer worse off to tune of nearly £190

Been with Sky 12 years. No way can I have this or even close to it they say.

If I cancel and then my wife takes out this package under her name as a 'new' customer should this all go through going by anyone else's experience? Or have Sky alerted addresses and phone numbers in some shape or form as being ex-customers to thwart such a plan?

Thanks in advance :beer:

clickclash

scandarahar wrote: »

Sky have a great offer for new customers only online -

Sky HD+ box £49, HD sub free 1st month (existing customers add £30 installation and £9.75 sub)
Broadband and phone mix including free 12 month line rental £15
(existing customers add £30 mobile broadband activation + £120 line rental costs)

Existing customer worse off to tune of nearly £190

Been with Sky 12 years. No way can I have this or even close to it they say.

If I cancel and then my wife takes out this package under her name as a 'new' customer should this all go through going by anyone else's experience? Or have Sky alerted addresses and phone numbers in some shape or form as being ex-customers to thwart such a plan?

Thanks in advance :beer:

Wow thats a lot of stuff for the price, I dont tend to like their broadband cap limit, but ill have to check it out.

Evansangel

Hey, you cant cancel and re join, unless you leave it for a year, as you'll be a rejoining customer not a new customer.

If you cancel and your wife rejoins you may get away with it, but then they might see its the same address same surname and suss you out then cancel it before it gets activated

We get people try it all the time then call up and ask why its cancelled and i have a look at thats why lol.

Good luck though xx

Magicstar_2

Evansangel wrote: »

Hey, you cant cancel and re join, unless you leave it for a year, as you'll be a rejoining customer not a new customer.

If you cancel and your wife rejoins you may get away with it, but then they might see its the same address same surname and suss you out then cancel it before it gets activated

We get people try it all the time then call up and ask why its cancelled and i have a look at thats why lol.

Good luck though xx

I take it you work for sky. So do you think it fair that new customers get good deals whereas your loyal ones that have been with you years paying the full package price cant have them. Really annoys me.

davethorp

Have you rung up and threatened to cancel? Retentions generally offer customers deals to try and get them to stay. That's true of more or less any service company

vinnyboy33

my mate said he was going to leave sky to get setanta so they said dont leave we will give you 6 months of tv for free so he stayed i think if you threaten to leave as said above they sometimes give in to you but i do agree why is it new customers only rather than looking after their loyal ones its wrong

gjchester

Magicstar wrote: »

I take it you work for sky. So do you think it fair that new customers get good deals whereas your loyal ones that have been with you years paying the full package price cant have them. Really annoys me.

I suspect what Evansangel thinks is irrelevent, they probably don't set the policy just get the abuse from the public for following it.

woody01

vinnyboy33 wrote: »

my mate said he was going to leave sky to get setanta so they said dont leave we will give you 6 months of tv for free so he stayed i think if you threaten to leave as said above they sometimes give in to you but i do agree why is it new customers only rather than looking after their loyal ones its wrong

I think your mate was telling you lies.

FOr a start Setanta is just a few sport channels.

duchy

I doubt the mate was lying (exagerating maybe )-that kind of stuff offering incentives to stay happens with both Virgin and Sky quite often. There are lots of posts on here describing similar experiences. Just make sure you don't go through to normal customer services to get the best deal but go through to cancelations (known internally as retentions). It's often useful to be able to quote the competition's best deal and say that is why you're seriously thinking of moving but before you decide you want to know what they can do for you.

And what any Sky employee (including me ) thinks of a sales policy is kind of irelevent -the staff don't make the policy-they just have to follow it-same as in any job.If everyone only worked for companies where they were in 100% agreement with every single thing they did-there would be an awful lot of vacancies !!

woody01

duchy wrote: »

I doubt the mate was lying (exagerating maybe )-that kind of stuff offering incentives to stay happens with both Virgin and Sky quite often. There are lots of posts on here describing similar experiences. Just make sure you don't go through to normal customer services to get the best deal but go through to cancelations (known internally as retentions). It's often useful to be able to quote the competition's best deal and say that is why you're seriously thinking of moving but before you decide you want to know what they can do for you.

And what any Sky employee (including me ) thinks of a sales policy is kind of irelevent -the staff don't make the policy-they just have to follow it-same as in any job.If everyone only worked for companies where they were in 100% agreement with every single thing they did-there would be an awful lot of vacancies !!

But threatening to leave SKY for Setanta makes no sense.
Setanta only put on a few sports channels.

clio

Anyone know sky retentions phone number.