LLoyds claim

jopwo_87

I have decided to start right from the beginning with these and have sent of my £10 cheque and Martins letter. This was over 2 weeks ago and iv checked my account this morning and the cheque hasnt even been cashed.
How long does it normally take?
Have they got a history of ignoring peoples letters. It was hand written and i didnt send it by recorded mail so im a bit worried they are just going to claim they havent received it?

crapwithcash82

Hi There, I used to bank with Lloyds TSB and went back through my internet banking to check out my charges. Would this be an option for you?

jopwo_87

I was locked out of internet banking, i could try calling customer services i guess though. Thanks

natweststaffmember

jopwo_87 wrote: »

I have decided to start right from the beginning with these and have sent of my £10 cheque and Martins letter. This was over 2 weeks ago and iv checked my account this morning and the cheque hasnt even been cashed.
How long does it normally take?
Have they got a history of ignoring peoples letters. It was hand written and i didnt send it by recorded mail so im a bit worried they are just going to claim they havent received it?

They have 40 days from the cashing of the cheque. Was it sent recorded delivery?

jopwo_87

No they havent cashed the cheque nor did i send it recorded delivery.
Iv been onto customer services this morning to get them to re-register me for internet banking so i can get the info that way

jopwo_87

Apparantly i have to work 24 hours before i can ring up to get my details

natweststaffmember

jopwo_87 wrote: »

Apparantly i have to work 24 hours before i can ring up to get my details

Do you mean wait?

jopwo_87

Yup thats what i meant.
is that normal?

natweststaffmember

jopwo_87 wrote: »

Yup thats what i meant.
is that normal?

If its internet banking, sounds about righ

jopwo_87

They are refusing to give me access to internet banking now as the "account is now closed"
However, i did ring customer services and asked her to send me a list of the charges and she said she would.

nykied

jopwo_87 wrote: »

They are refusing to give me access to internet banking now as the "account is now closed"
However, i did ring customer services and asked her to send me a list of the charges and she said she would.

Beware of this! LTSB told me on the phone that they'd send out a list of charges (I'd been able to get a list from Capital One via a request on the phone). I duly waited 40 days and then rang them, only to be told that I needed to put my request in writing with a cheque for £10. I've now received them and my first letter has gone off.

To save yourself time, I'd get the charges request sent off in writing now.