Tesco misprices and discussion thread 11

Constantine

tara747 wrote: »

They shouldn't have said that! If you still have the receipt you should go back and point out their policy i.e. DTD if they overcharge you - which they did.

Good luck.

Technically, you are wrong. It was a cashier error and they are not covered by the dtd policy. Personally think its a grey area myself.

Constantine

mrsv05 wrote: »

i smell another case of being fobbed off. if they over charged you, its a dtd, no matter whose fault it was, staff or sign. if you are out of pocket through their fault, you deserve more money. email cs as they are usually quite good in my experience if you are not too bolshy and explain yourself clearly.

No, it is a case of being told the correct information but not accepting it. DTD does not apply to cashier errors like this (double scan would be the most common example, in this case the cashier has not applied the discount at the end of the transaction).

sfc_boy

Constantine wrote: »

No, it is a case of being told the correct information but not accepting it. DTD does not apply to cashier errors like this (double scan would be the most common example, in this case the cashier has not applied the discount at the end of the transaction).

Where does it say that DTD doesn't apply to cashier errors on the blue board, Constantine? You know the wording as well as I do.

swannee_D_3

surely if you have spent the required amount and purchased the offer, the discount should come off automatically, so not a cashier error and the OP is entitled to DTD!?

sfc_boy

swannee_D wrote: »

surely if you have spent the required amount and purchased the offer, the discount should come off automatically, so not a cashier error and the OP is entitled to DTD!?

The problem here is that the offer does not come off automatically - I believe the till prompts the operator with a question which they need to answer correctly to apply the discount. If the till op doesn't do this correctly, the discount isn't taken. In that case you have NOT been sold the product at the advertised price on the shelf and the wording on the blue board is quite clear on that point and contains no conditions whatsoever. You have been overcharged.

Edindevon

sfc_boy wrote: »

If the till op doesn't do this correctly, the discount isn't taken. In that case you have NOT been sold the product at the advertised price on the shelf and the wording on the blue board is quite clear on that point and contains no conditions whatsoever. You have been overcharged.

I agree that you have definitely been overcharged. However, the fact is that you have indeed been sold the product at the advertised price on the shelf. The overcharge occurs because the discount was not applied. This discount is not advertised on the product or the shelf edge label, but on special banners. Therefore it is perfectly plausible to argue that the wording on the blue board does not apply to this overcharge. I still think you are entitled to DTD, but it is not clear cut.

Edindevon

Constantine

Edindevon wrote: »

I agree that you have definitely been overcharged. However, the fact is that you have indeed been sold the product at the advertised price on the shelf. The overcharge occurs because the discount was not applied. This discount is not advertised on the product or the shelf edge label, but on special banners. Therefore it is perfectly plausible to argue that the wording on the blue board does not apply to this overcharge. I still think you are entitled to DTD, but it is not clear cut.

Edindevon

What s/he said As I say, grey area imo.

dollywops

This is not a misprice, but the CS treated it as such, sort of.

Total 0 0/0 greek yoghurt is 88p, but 2 for £1.50 for the small tubs, according the sign in the chiller cabinet. I therefore picked up 4 tubs, expecting to be charged 2 x £1.50. However, they go through as 3 for £1.50 (which they were last week), and I therefore paid £2.38. Had the signage been correct, I would have picked up 6 and paid £3.00.

Anyway, I found a manager and explained the problem and asked him to come with me to the cabinet, just in case I had made a mistake. I hadn't. So I picked up 2 more tubs and went to CS with this manager. He explained the problem to CS and asked her to rectify it. I was expecting to hand over a further 68p, but she refunded me £4.56! £2.18 profit and 6 free tubs of yoghurt.

Mazcabs

Went into local Tesco's today and was going to buy some Robinsons Fruit and Barley which was on at 2 for £1.50 or £1.22 each... all the flavours had been changed to 2 for £2.20 except the Summer Fruits which DS loves so bought them but was charged £2.20.

Went to CS and she checked and the label hadnt been changed so got 70p back and DTD so £1.40 in total... not much but pleased as ur was teh principle of the thing really

UNCLE_BUCK

Constantine wrote: »

Technically, you are wrong. It was a cashier error and they are not covered by the dtd policy. Personally think its a grey area myself.

The policy baord states " if for any reason you are overcharged" no grey area IMO.