Tesco misprices and discussion thread 11

AngelsMadv

tazmac25 wrote: »

Well thats just typical Tesco eh
My email arrived today at 1pm and was from Yvonne Edmonds
Customer Service Executive
I did originally email [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL]

HTH
Taz

Thank you very much. That's who refused mine. I shall now write back to her. You've been very helpful. :money:

meeps

not sure if this is the right place to mention it, but I went to tesco (milton keynes bletchley) today to get some offers, also picked up a fireangel 10 year smoke alarm, shelf label of £14, but it went through the till for £7.

fireangel st-620

tazmac25

AngelsMadv wrote: »

Thank you very much. That's who refused mine. I shall now write back to her. You've been very helpful. :money:

Just PM'd you my email to them
HTH
Taz

twinkle06_123

I was refused DTD today as well

Bio-oil was priced on the shelf as £10.11 however it went through the checkout at £15.17. The shelf label was a normal black and white label so it hadn't been reduced to 10.11. I was buying it as part of my normal shopping.

When I double checked the receipt before exiting the store, I realised I had been charged extra. The SA went to check the label on the shelf, she was gone for at least 8-10 minutes. She came back with the SEL and indeed, the bio-oil was labelled as 10.11 but should have been labelled as £15.17.

After a lot of faffing around she only gave £5.06 back. I pointed out that it was tesco's policy to DTD, there were no signs behind customer services which I could point to so my case was weak. She refused DTD and said she knew nothing about it. She was the manager/supervisor/team leader because the original SA had to call her over to authorise the refund!

So after around 15 minutes wait, I only got back the money which tesco had unlawfully taken from me! It's really not acceptable but then I don't see whether there is any point in emailing head office as they seem to just send a generic response along the lines of 'we will talk to the store manager'.

tazmac25

twinkle06_123 wrote: »

I was refused DTD today as well

Bio-oil was priced on the shelf as £10.11 however it went through the checkout at £15.17. The shelf label was a normal black and white label so it hadn't been reduced to 10.11. I was buying it as part of my normal shopping.

When I double checked the receipt before exiting the store, I realised I had been charged extra. The SA went to check the label on the shelf, she was gone for at least 8-10 minutes. She came back with the SEL and indeed, the bio-oil was labelled as 10.11 but should have been labelled as £15.17.

After a lot of faffing around she only gave £5.06 back. I pointed out that it was tesco's policy to DTD, there were no signs behind customer services which I could point to so my case was weak. She refused DTD and said she knew nothing about it. She was the manager/supervisor/team leader because the original SA had to call her over to authorise the refund!

So after around 15 minutes wait, I only got back the money which tesco had unlawfully taken from me! It's really not acceptable but then I don't see whether there is any point in emailing head office as they seem to just send a generic response along the lines of 'we will talk to the store manager'.

My email was a general enquiry as I have a number of stores ican visit and if failsworth isnt going to do dtd on over charges I wont go there but if you email philip.clarke you will get an additional gift card fr the dtd
Honestly its worth doing it xx

Forgetful

I am still waiting for a reply to my email about dtd for the Failsworth store since 30 may... Think they are getting fed up of me cos I complain so much ...about variuos stores... but still no sign of any gift card or even a mention
But then I havent had the email off them yet....

tazmac25

Forgetful wrote: »

I am still waiting for a reply to my email about dtd for the Failsworth store since 30 may... Think they are getting fed up of me cos I complain so much ...about variuos stores... but still no sign of any gift card or even a mention
But then I havent had the email off them yet....

email again as you always get a auto email saying we are dealing with your email

xx

loveshopping_2

Does anyone else, when they receive their email from Tesco after you've input your receipt, get disappointed when the price check says 'sorry'. My first thought is always 'oh damn, no voucher as it's not cheaper' and then the penny drops that they're actually saying sorry as they were more expensive.

Not sure if I've explained this very well, but I do it EVERYTIME.

caz2703

I picked up a pair of boys PJs tonight as I'd spotted a reduced sticker (yes, I hunt around the clothing departments for cheap clothes to stock up for the kids). The PJs should have been £4 but noticed they scanned at £4.50. Said nothing, went to CS and was given the £1 DTD back. No quibbles, no being made to feel like a thief but then, it wasn't a trout on the CS desk :beer:

nikkilala_2

Just posted this on the grabbit board and thought I'd better put it here too:)Just bought the Tesco Finest Belgian Chocolate pudding 430g (It's big) from T's. No SEL on it and it's in the freezer cabinet. It should be £3.50 and was going through at 87p:T USE by date FEB 2012. It looks delicious and have bought 6 as it will be fine for Xmas. It's a sponge made from butter with a belgian chocolate sauce(Might just have to "test" it tonight to make sure it tastes ok:rotfl:)