3 Phone Company.( help)

casdor1

:mad:hello everyone i do have two problems with 3 network.
first i have 2 contract with them but am having problems every time
i toke the first cont 4 me and the sec for my boyfriend last year what happen that my BF went out of Englang since JAN 09 and no one ever uses the Phone becouse he toke the phone with and now i dont when he will came back. i called them in FEB and told them the Phone was lost in the Country where he is now. they didnt cancell i eplaned the problem but no one is doing anything is killing becouse i cant pay the money the keep charging me every month for the same phone £35 a mth balance is now btw £150 or samething i cant even pay my 1contract let alone the second. for the first one i paid £150 deposit to carephone for it and i told them if they can take the deposit to pay for is fine they keep refusing to accept or cancel i dont know what to do. or which department to call.
they keep transfering me people that cant solve anything.

please help help:mad:
thanks

macman

I think your boyfriend is the one you ought to be having the conversation with...
You can't cancel the contract even if the phone is lost, you still have to pay the monthly charge for as long as you signed up for (you don't say if it's 12 months, 18 months?) That's what you signed up for. Losing or damaging the phone does not terminate your contract. Did you not have any insurance on the phones?
If his phone is still abroad somewhere you really need to get that SIM blocked and the phone reported as stolen/missing, because otherwise you could not only be paying the monthly call charges, but be hit for any roaming costs if it's used abroad. If you reported it lost in Feb, then they may have blocked it (is this what you are saying?), but they will still bill you £35 per month until the contract ends.
You could try asking 3 if they can reduce your monthly charges to a cheaper tarrif, they're not obliged to do this but you've nothing to lose.

robt_2

What exactly have Three done wrong again?

casdor1

they brocked the sim but the proble is i dont have no one to use the contract becouse i have my own that i use. and now i dont know ehat to do.

thanks macmac

casdor1

robt wrote: »

What exactly have Three done wrong again?

they tell u if you have a problem with yor prone or contract call them they will be there to help. when you call is different story. dont get me wrong i like them their cheap tarif staff but the service is very poor. i they dont know how to solve it.

macman

OK, they have done what you asked-to block the other SIM, so you cannot be charged more than the contract rate on the other phone. What else do you expect them to do?
They won't cancel the second contract just because you say you cannot afford it any more, you signed up to £35 (x2) a month and now you want to break that contract. Why is that 3's fault?

Mister-D_3

You can break the contract if you wish, but 3 have the right to charge you for the remainder of the contract so will be quite expensive to end it early.

You need to write to them and give 30 days notice that you want to cancel the contract and they will then send you a final bill.

macman

It's pointless to end it early because they will charge you (now) the equivalent of what you would have paid up until the contract ends. Better if you are stretched for cash to pay it off over the remaining contract period.
If you can get the phone back, why don't you sell it on SIM-free on eBay (I assume we are talking about an expensive phone here)-however you won't be able to do this if it has been IMEI-blocked by 3 (in which case the phone will be useless).

robt_2

casdor1 wrote: »

they tell u if you have a problem with yor prone or contract call them they will be there to help. when you call is different story. dont get me wrong i like them their cheap tarif staff but the service is very poor. i they dont know how to solve it.

There is nothing to solve. They have done nothing wrong.

casdor1

robt wrote: »

There is nothing to solve. They have done nothing wrong.

do u work for them? becouse you sound like you do.

jimkenyon

casdor1 wrote: »

do u work for them? becouse you sound like you do.

Robt is correct. Three have done nothing wrong. Just because you don't like the answer ........................