How long do banks have to deal with a hardship case?

DENMAN_3

natweststaffmember wrote: »

Which bank?

Clydesdale.

natweststaffmember

DENMAN wrote: »

Clydesdale.

They have 8 weekes from the receipt of your letter, after that time, you can go to the FOS if it is still outstanding.

esmerellda

they should respond initially acknowledging your hardship claim within 5 days, then they get 8 weeks before you can go to FOS.

Mar.cresham

Iv still not heard back and the manager thats dealing with my case wont return my calls. Sould I ring head office in Belfast?

Widelats

Yes phone them, and if no joy go to the ombudsman - thats what i am going to do.

Mar.cresham

Mar.cresham wrote: »

My frist letter saying I was in hardship was sent on the 12/02/09 Then my 2nd letter was sent on the 02/03/09 after not hearing from the bank.

They where rang on the 07/03/09 and where ment to ring back but didnt. Got a letter on the 10/03/09 saying thanks for your letter on the 12th lol. Then got a letter dated 23/03/09 asking for loads of info and meeting which we had on the 30/03/09 at 11am.

So to me if it goes from the frist letter there time is well up they had 56 days its well over 60 now (AM I RIGHT)

If this is a case is there anything any where with the 8 week rule on it? As I cant see it in the waver! If I ring or go to the bank id like to make sure I have the full facts so they cant try and pull the wool over my eyes.

Still no news.

I rang the bank last monday to be told by the manager she would have a yes or no for me on tuesday. So I rang back to get a v.mail saying she is on hols (why tell me that if she knew she was going to be off)

Anyway tryed ringing the girl who was covering her 5 or 6 times and she would not return my calls. So rang the customer care manager in head office belfast. But yet again would not return my calls.

Today I got hold of the manager at last.But yet again saying il know something by weds but if not could be an other 4 weeks. :mad:

They have yet to say yes your in hardship anything to me.

If I go to the fos/ombudsman that could take months. I did think hardship case where ment to go faster.

How long do they have from your frist letter to say yes or no? ( mine was in on 12th of feb) The manager seems to think she as 8 weeks from the date I had a meeting with her.

Is there a site with this on it?

Im at a loss and dont know what to do or what my rights are.

natweststaffmember

If you don't go to the Ombudsman it could take months by the sounds of it so do it now.

Mar.cresham

Its no wonder where not seeing the Bank of Ireland on here if this is what their playing at.

What do I need to say or do regards the fos/Ombudsman

natweststaffmember

Mar.cresham wrote: »

Its no wonder where not seeing the Bank of Ireland on here if this is what their playing at.

What do I need to say or do regards the fos/Ombudsman

Have a chronological timeline, ie I first approached the bank re bank charges on x date, applied for hardship on x date, went into branch on x date and they have not responded(is it coming up to 6 or 7 weeks?)

Mar.cresham

natweststaffmember wrote: »

Have a chronological timeline, ie I first approached the bank re bank charges on x date, applied for hardship on x date, went into branch on x date and they have not responded(is it coming up to 6 or 7 weeks?)

Thanks your my mse superstar :T:T:T