Morrisons Customer Care - no email!

zppp

#1. Why have you posted on a post from approx a year ago?
#2. If you don't like having a 1000 character limit, why not write to them, their address is on the same page?
#3. Why do you expect an instant reply? 2 days seems very reasonable, and I imagine actually it is the same if not longer by post. (given that first class is not guaranteed next working day)

gordikin

1,000 characters to explain any complaint is more than enough...unless you are a nutter! OP post what you want to say to them...and MSE will condense it for you.

sirmarcus

bruce4321 wrote: »

It's worse than not providing an email address for customer services - they also will not provide an email address even once you've opened a complaints dialogue with them!

I had an appalling customer services experience at Morrisons recently (summary - bought a cooked chicken, it was raw inside, complained to store that there was blood inside it, manager accused me of swearing at him - I had mentioned "bloody chicken")

Anyway - complained via the "contact us" form on their website - limited to 1000 characters. 2 days later, got a stock apology reply. But the email came go me from "DoNotReply@morrisonsplc.co.uk". Hardly a way to engage with customers.

I wrote to them, again limited to 1000 characters via the web form, asking for an address to correspond with. Again, 2 days later, got a reply from "DoNotReply@morrisonsplc.co.uk" saying they would not give an email address, to use the web form.

So I'm expected to correspond with them in 1000-character chunks, with a 2 day delay in each correspondence. Pigeon-post would be more efficient!

Does anyone have email contact address for head of customer services?

Suggest you escalate and complain to Dalton Philips, Morrisons CEO, via sending him an email to [EMAIL="dalton.philips@morrisonsplc.co.uk"]dalton.philips@morrisonsplc.co.uk[/EMAIL].

Good luck and hope this helps.

Rolandtheroadie

Customer Service Department
Wm Morrison Supermarkets PLC
Hilmore House
Gain Lane
Bradford
BD3 7DL

Just write to them. Perhaps 2 letters, (same envelope 1 stamp? Very MSE). One complaining about the bloody chicken and one complaining about the lack of a bloody email address.

ylynch

Hello,

I regularly shop at your store in Cardonald, Glasgow and spend £160.00 or more every couple of weeks. BUT I learned that day, you no longer do a 14" thin and crispy cheese and tomato pizza (Magherita).Which our family enjoyed together. When I spoke to the manager about this and he said sorry but it is not part of the RANGE anymore. I was quite confused to why this maybe, considering you do a 10" deep pan cheese and tomato. This maybe down to marketing, if it is, am sorry but i have sought to do my regular shopping at Asda from now on. In my opinion your marketing should be looked at. We use to enjoy doing our shopping at your store, which was usually at the weekend. We always looked forward to our weekend pizza, it was just a thing we did. Some of our friends would even comment on how lovely the pizza was and we would tell them you can get it at Morrisons. Our friends would even request us to purchase one for them the next time we went shopping at Morrisons. Sadly we can no longer purchase this lovely, famous,14" thin and crispy Magherita pizza. Bye Morrisons.

ylynch

Magherita pizza 14" pizza better than Morrisons and better service...THANK YOU ASDA. YUMMY

RadoJo

This may have been better in a new thread seeing as it bears little/no relation to the original thread which was started years ago.

mattyprice4004

RadoJo wrote: »

This may have been better in a new thread seeing as it bears little/no relation to the original thread which was started years ago.

Not to mention the fact it's a massive rant about them stopping selling a pizza.

They can sell what they want, if I got that email it'd be deleted before id read it.

ses6jwg

Margehrita suggests you have extremely poor taste.

DCFC79

ylynch wrote: »

Hello,

I regularly shop at your store in Cardonald, Glasgow and spend £160.00 or more every couple of weeks. BUT I learned that day, you no longer do a 14" thin and crispy cheese and tomato pizza (Magherita).Which our family enjoyed together. When I spoke to the manager about this and he said sorry but it is not part of the RANGE anymore. I was quite confused to why this maybe, considering you do a 10" deep pan cheese and tomato. This maybe down to marketing, if it is, am sorry but i have sought to do my regular shopping at Asda from now on. In my opinion your marketing should be looked at. We use to enjoy doing our shopping at your store, which was usually at the weekend. We always looked forward to our weekend pizza, it was just a thing we did. Some of our friends would even comment on how lovely the pizza was and we would tell them you can get it at Morrisons. Our friends would even request us to purchase one for them the next time we went shopping at Morrisons. Sadly we can no longer purchase this lovely, famous,14" thin and crispy Magherita pizza. Bye Morrisons.

Darn it you can get the pizza you enjoyed so much, oh well im sure the family sit down plus meal will not be ruined, oh and ths tore can stock any item they like.

Oh and starting a new thread would have been much better than draggng up an old thread.

Not sur ewhich 1 is worse this pizza complaint or the complaint about the reductions spiritied away by the staff.