Morrisons Customer Care - no email!

nboldock

I bought some really quite expensive lamb burgers from Morrisons last night, was looking forward to monstering them, cooked them, whacked them on a plate, started eating... and... well, they were a little "underwhelming" to say the very least!!! Actually, they were horrible - they had some rank so-called taztsiki blob on top of them which just murdered the flavour of the meat...

Having paid over 3 quid for the damn things (it was pay day, I treated myself!) I decided to email Morrisons today to register my displeasure at having paid what I think is quite a lot of dosh for two burgers that tasted worse than what you get at the fairground!

However... I can't... and why? There's no email address on the website! Just snail mail and a phone number... is this, by any chance, a not-so-clever ploy to stop people sending an email - for free, nice and easy - when they want to complain? So I've either got to phone (office hours I bet - when I'm in, er, the office) or write a letter? Are we expected to believe Morrisons don't have an email system?

Very poor...

Pink_fluff

How can you complain because you don't like the taste? That's not Morrison's fault!!

chalkysoil

no, I can't find an email address for them either, looked in media, job vacancies etc... But they send me a weekly email. And it's an 0845 number
I'd write and send the packaging back, you know phone messages aren't worth the paper they're written on.

Cornishpixie_2

I think they've a right to complain. If something is sold and marketed as good quality, then that's what they should be. Someone on 1 of the threads took the M&S xmas meal deal cheesecake back, as its taste didn't meet expectations and got a refund. Frustrating about the lack of email address to. Maybe you could call in at Customer services in the store. Good luck

luce181

Most supermarkets have the blurb on the back of the pack saying if you're not 100% satisfied they will refund or replace the product.
I phoned sainsbury's once about a pepperoni pizza which said it was medium but was too spicy for us, they happily refunded me

OP, I find this with quite a lot of companies these days, that it's hard to find e-mail contacts

derrick

chalkysoil wrote: »

. And it's an 0845 number .

01274 494166, H O,/ CS, this works as have used it previously.

Sylvester

It's well known Morrisons have no customer e-mail address, which is a bit poor.

As Cornishpixie suggests, maybe pop into your local store and speak to them?

DCFC79

Did the packaging eg the front mention about the taztsiki in the burgers

supermonkey

maybe a bit extreme for this case, but then they ought to get a customer service email address. [EMAIL="marc.bolland@morrisonsplc.co.uk"]marc.bolland@morrisonsplc.co.uk[/EMAIL]

http://www.connectotel.com/marcus/ceoemail.html

Helix

Its because they don't have email up north yet - Only joking. Morrisons is a very backwards and old fashioned shop though. Although apparently they are looking to move into online ordering soon.

Jordii

Helix wrote: »

Its because they don't have email up north yet - Only joking. Morrisons is a very backwards and old fashioned shop though. Although apparently they are looking to move into online ordering soon.

well they have got self service checkouts in our local, which i have never seen in any other morrisons before.