Morrisons Customer Care - no email!

Helix

Jordii wrote: »

well they have got self service checkouts in our local, which i have never seen in any other morrisons before.

Yeah our store had them installed last week, typical morrisons have to be different. All the other supermarkets have pretty much the same layout and software for there tills but morrisons layout it just awkward. The bagging area is tiny yet they haven't managed to fit any more tills in by making it like that so I don't know what the point of it is. And rather than giving unexpected item in bagging area messages it makes you keep removing and replacing the item until someone finally comes over and says yeah that never works and clears the message.

They do have fast chip and pin pads though, the ones on the normal checkout take forever.

RussWWFC

They now have a messaging system but it is limited to 500 charecters- flaming luddites!

Amanda2114

When we've had problems in the past with Morrison's food we have taken it back into the store when we next visited and they are always very friendly and helpful.

UnderPressure

Have to say we have shopped at Morrisons for years on and off and have generally had a very poor customer service experience with them, as has been said already they are a very old fashioned supermarket customer service just doesn't sem to be on their list of priorities at all at the mo even in store its mainly dow to luck of the draw as to who is manning the CS desk as to wether you have a good experience or not

The deals seem to have gone off the boil a bit recently as well nowhere near as many BOGOF's as you used to get they still manage to kick MR T's bum on a few things though which I find amusing considering the size of them compared to MR T

geordie_joe

I think it depends on where you live. I live in a small town in the country and the staff in my local Morrisons are brilliant.

alwaysonthego_2

MOVING THREADS FOR BETTER RESPONSES


Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Mankysteve

Why had this thread been brought back without any meaning full additions.?

faerie_girl

Helix wrote: »

The bagging area is tiny

The ones at our local store push back so it makes double the area.

Morrisons is very backwards. Shop floor staff and checkouts still wear aprons even though it isn't really needed. Least the bows and ties have gone for basic staff lol

bruce4321

It's worse than not providing an email address for customer services - they also will not provide an email address even once you've opened a complaints dialogue with them!

I had an appalling customer services experience at Morrisons recently (summary - bought a cooked chicken, it was raw inside, complained to store that there was blood inside it, manager accused me of swearing at him - I had mentioned "bloody chicken")

Anyway - complained via the "contact us" form on their website - limited to 1000 characters. 2 days later, got a stock apology reply. But the email came go me from "DoNotReply@morrisonsplc.co.uk". Hardly a way to engage with customers.

I wrote to them, again limited to 1000 characters via the web form, asking for an address to correspond with. Again, 2 days later, got a reply from "DoNotReply@morrisonsplc.co.uk" saying they would not give an email address, to use the web form.

So I'm expected to correspond with them in 1000-character chunks, with a 2 day delay in each correspondence. Pigeon-post would be more efficient!

Does anyone have email contact address for head of customer services?

daveyjp

And as this has been resurrected - ignore the mark bolland address - he's now at M&S.