Over £20,000 stolen from Sainsburys Bank

Paul_Robbed

I'm wondering about the different security systems used to access online bank accounts.
Recently, over £20,000 was stolen from my sister's online Sainsburys Bank account, a large proportion of which was my money, loaned to her for safe keeping while I was abroad !
We believe that a malicious keylogger program of some kind was responsible.
Is there a website somewhere, which tells you the type of access security which different banks use, so that you can evaluate the risk before giving them your money ?

I consider that the pinSentry used by Barclays is pretty good - better than clicking on-screen numbers (used by ING direct).
But in this day and age, keying in a password must be a big No-No !

Lokolo

Banks can't help keyloggers, thats your sisters problem. A lot of banks advertise security software they recommend that users should have when using internet banking.

bobblebob

The software they recommend is pointless tho, and probably they have been paid to advertise that product . McAfee gets promoted alot by banks and isnt even the best Anti virus product out there.

Also an AV Program wont stop you getting a keylogger or other nasties. Common sense is the best protection

max2009

So who did sainsburys say withdrew the money ?Where did the money go to ?Do they have the IP details ?

1984ReturnsForReal_2

Sainsburys know where the money went.

Where did it go?

malik999

Paul_Robbed wrote: »

I'm wondering about the different security systems used to access online bank accounts.
Recently, over £20,000 was stolen from my sister's online Sainsburys Bank account, a large proportion of which was my money, loaned to her for safe keeping while I was abroad !
We believe that a malicious keylogger program of some kind was responsible.
Is there a website somewhere, which tells you the type of access security which different banks use, so that you can evaluate the risk before giving them your money ?

I consider that the pinSentry used by Barclays is pretty good - better than clicking on-screen numbers (used by ING direct).
But in this day and age, keying in a password must be a big No-No !

Sorry to hear about the money. Out of interest, can i ask

1) Why do you believe a key logger was responsible?. Did you find one on the PC?

2) What did Sainsburys/Police say had happened to the money?. What are they doing to assist you retrieve the money.

tomarola

That is awlful, hope you get it sorted soon, and get on that telephone to sainsburys bank!

Money_Grabber13579

If you are going to use the internet for banking or shopping, you definitely need an Antivirus and Firewall installed. If you don't, the bank may wash their hands of any loss that occurs which is caused by a hacker.

While there are free programs available, I'd always recommend a paid for program such as Norton as the free one's don't always update automatically. Did your sister have an antivirus installed? How do you know it was a key logger? Keyloggers generally aren't any good as the password is usually only partially entered, so you'd need to log in a lot of times for them to get the full password.

jzi19

I quite like Kaspersky, better than Norton and McAfee. Its still only one link in the protection you employ as a user though. You can run some browsers under a virtual environment, such as one of the vmware applicances. Each restart of the browser is in effect a clean virgin browser. Agreed though - hope you get this resolved, and the lowlifes who have ripped you off are given 10 lashes.

Jimmyc

Can they recover the money?

Norton 360 V3 is a fantastic piece of software, has a very small footprint.

FraudBuster

How do people become victims:

http://www.getsafeonline.org/nqcontent.cfm?a_id=1169