Tmobile have charged me for Mobile data HELP!

greyster

my understanding is that data is capped at £1 a day anyway.

Fancy trying web'n'walk, but don't want to be committed to a monthly contract? Then choose a web'n'walk phone and you can browse the web as much as you want and you'll never pay more than £1 for each day you use it.

Nix1982

thats what ive got unlimited web n walk i think? think its called web n walk - i know i have unlimited internet or meant to

you mean so no matter what i shouldnt be paying more than a pound a day?

greyster

yeah you either pay £7.50 a month if you subscribed or if you did nothing, £1 max a day. Have you spoken to them about it yet?

Edit:

It appears you've been exactly charged the £7.34 per MB. The £1 max applies only to some price plans.

I would say you tried adding the £7.50 WnW subscription because you knew of these high charges and it appears it hasn't been added. Mention nothing like this has happened to you before and you are quite upset with the costs. You may find they will let you off minus the £7.50.

My gut feeling that they will be more tolerant of something like this, compared to losing your phone abroad and driving up some high roaming charges.

Nix1982

greyster wrote: »

yeah you either pay £7.50 a month if you subscribed or if you did nothing, £1 max a day. Have you spoken to them about it yet?

Edit:

It appears you've been exactly charged the £7.34 per MB. The £1 max applies only to some price plans.

I would say you tried adding the £7.50 WnW subscription because you knew of these high charges and it appears it hasn't been added. Mention nothing like this has happened to you before and you are quite upset with the costs. You may find they will let you off minus the £7.50.

My gut feeling that they will be more tolerant of something like this, compared to losing your phone abroad and driving up some high roaming charges.

No ive not spoken to them yet im going down after work to the shop i bought it from.

when i bought it i knew about the £7.50 charge for unlimited internet as i asked for it to be added on to my package, and the person who sold me the phone said OK we can give you the first 3 months internet free and then you will pay the added £7.50 a month so i said OK, it looks like the free internet deal has ran out and they have just stopped the internet deal.

they can't make me pay can they?

sorry for keep going on im just really! annoyed at this

DonC

greyster wrote: »

my understanding is that data is capped at £1 a day anyway.

Fancy trying web'n'walk, but don't want to be committed to a monthly contract? Then choose a web'n'walk phone and you can browse the web as much as you want and you'll never pay more than £1 for each day you use it.

If only that were true.

TMobile took £115 from my account this month for broadband usage.
http:// forums.moneysavingexpert.com/showthread.html?t=1624479

princessjessica08

have you spoke to CS yet? I'm sure once they check your account they will get it adjusted. Although the £7.34 per mb sounds like it was connected to a foreign network. you'll have to call for them to check it. The store will only phone cust services anyway.

Jess

Nix1982

princessjessica08 wrote: »

have you spoke to CS yet? I'm sure once they check your account they will get it adjusted. Although the £7.34 per mb sounds like it was connected to a foreign network. you'll have to call for them to check it. The store will only phone cust services anyway.

Jess

No, not yet - so is it best just to ring CS myself? or go into the shop with the bill?

payless

If you surf with mobile broadband on your laptop or web'n'walk on your mobile in any of the following EU countries it will only cost £1.50/Mb.
Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
If you go online in any other country it will cost £7.50/Mb

£7.34 is the new vat reduced £7.50

Web'n'walk day pass on pay monthly plans If you are a pay as you go customer or a pay monthly customer who doesn't have web'n'walk included in your plan or added to your account as a booster, a web'n'walk day pass costs up to £1 a day. We'll automatically charge 0.73p per KB each day (midnight to midnight) when you use web'n'walk until you hit £1 a day and then we won't charge you any more.

guess thats the same amount , but capped if no bundle - seems thats the deal since dec 2006

OR text YES to 3064 (free of charge) to make sure you get the £1 a day rate if prior account

Nix1982

payless wrote: »

£7.34 is the new vat reduced £7.50


guess thats the same amount , but capped if no bundle - seems thats the deal since dec 2006

OR text YES to 3064 (free of charge) to make sure you get the £1 a day rate if prior account

Well ive not been in any of those countries, ive been in England the whole time

Will it be best to go into the shop i bought it from, or ring up myself?

Money_Grabber13579

Just to check - did you ever pay the £7.50 for unlimited web access? Or have they forgotten to add it on?