three mobile - unlocking is this true - advice required - shocking service

lovebugfamilly

fonesunlock wrote: »

Tigert is absolutely spot on :-)

Look in the back of your phone (underneath the battery) and check the model number. If it's a KE970 then you have a 2G phone, if it's U970 then it's 3G.

thanks it is a 2G one as is KE970

dreamypuma

hotkee wrote: »

Three phones cannot be unlocked BUT the sim card will work in other unlocked phones.

Rubbish.

I've had two Three handsets unlocked. The SIM card will work in any other 3G handset.

Put it into a 2G handset and Three will block your SIM card. This is because it costs them more to roam onto there partner 2G network, than to use there own 3G network.

The 2G is there as a backup if the Three network can not provide you with coverage. The 2G handset will never give the phone an opportunity to use the Three network, therefore it is not cost effective for them to provide you with a service. Even on a 3G handset, if it even so much as sniffs the Three network it will switch to this over 2G, as it's preferred network.

With the most phone they have a sticker inside the handset, which detects moisture. This (small spot sticker) turns from white to red (or alternative) when moisture is detected, telling the service centre that the handset has been in contact with a source of moisture. The chances are the handset hasn't but the service centre will check this first.

The spot can change colour over a period of time through normal use, through contact with moist environments which probably will not cause the handset any harm. Sweat, rain, damp can cause this sticker to change colour. The explanation you have been given is becoming common place for not repairing handset.

I would suggest that you try using either a Nokia Service Centre or Carphone Warehouse. They may be a little more forgiving, but this can't be assured.

RagingDragon

I agree with kingsd316. Updating the firmware or debranding it if possible should fix the issues. I have done this before with other handsets on three and it makes the mobile so much faster and better you'll think its a different phone. (three update or reflash the firmware a lot of the time when you send a phone in for repair and tell you its fixed or at least they did with my sony ericsson k850i)