Royal Mail - breach of contract?

olly300

http://www.consumerfocus.org.uk/en/content/cms/Post_Information/How_to_complain/How_to_complain.aspx

If you are still dissatisfied and your complaint relates to a product or service provided by Royal Mail, you should be referred to Royal Mail’s Postal Review Panel which became operational on 26 June 2008.The Postal Review Panel will act as the final stage in Royal Mail’s complaint handling process. The panel, which is separate from Royal Mail’s customer services, will consider each case objectively on its own merits. From 1 October 2008, if your complaint cannot be resolved to your satisfaction, the panel will issue a deadlock letter that will allow you to ask the Independent Postal Redress Scheme to investigate your case. If you do not feel your complaint is being properly and promptly dealt with you should request the deadlock letter is sent to you.

Royal Mail’s Postal Review Panel can be contacted either by:
email at [EMAIL="postalreview@royalmail.com"]postalreview@royalmail.com[/EMAIL] or by letter at FREEPOST Postal Review Panel.

Your first complaint should be to list the times and dates you contacted Royal Mail (better if you have an itemised bill to prove it) and state that they disconnect your phone call after answering you.

Also copy the complaint to your MP which you can do via email at https://www.theyworkforyou.com as you need to show them how bad the new system of regulation is after they passed the act to get rid of Post Watch. (All MPs are getting worried about not being re-elected now.)

melorablack

My OH works for the post office (not royal mail) and said that he gets lots of complaints about royal mail like this. He said that it is basiscally because on the proof of postage it will say something like "Address validated?" with either a Y (yes) or N (no). If it says No then the the address isn't validated on the system (but may well exist on the system) and there is a clause in the terms and conditions basically saying that they can't guarantee the safe arrival of the item if the address isn't validated.

Happy_saver_4

melorablack wrote: »

My OH works for the post office (not royal mail) and said that he gets lots of complaints about royal mail like this. He said that it is basiscally because on the proof of postage it will say something like "Address validated?" with either a Y (yes) or N (no). If it says No then the the address isn't validated on the system (but may well exist on the system) and there is a clause in the terms and conditions basically saying that they can't guarantee the safe arrival of the item if the address isn't validated.

Each of the address's I sent the items to is a validated address on the PO/RM system. It is my address ( I'm the sender) that is not validated and therefore they refuse to deal with my claim. They post their refusal to my 'non validated' address which has actually also rec'd mail for the last two years..

willo65

I had a similar problem in past sending a "Special Delivery" item which was never signed for, I sold item on Ebay and then I had to chase the buyer to confirm they had received Item even though it was never signed for.

jackiegibbo

Happy_saver wrote: »

My address doesn't exist.

So how come they've been delivering mail here for two years; including registered items?

probably because you have a good postie who saw the house being built each day and knows its that house

Happy_saver_4

jackiegibbo wrote: »

probably because you have a good postie who saw the house being built each day and knows its that house

Our 'postie' in rural Wales is a really helpful & good guy. Duly rewarded with a 'bottle' at Xmas.;)

But there is still an anomaly when the RM/PO send their refusal to accept a claim to an address they regard as invalid. They could easily have posted their acceptance of the claim to the same address

Just seems like an excuse not to pay which is not included in their T&C's. Breach of Contract ?

custardy

Happy_saver wrote: »

My address doesn't exist.

So how come they've been delivering mail here for two years; including registered items?

because posties are omnipotent

go to your local delivery office and tell them your address isnt showing on the Aplus system and needsto be added

Mr_squishy

I had a simular problem with my address not showing up on companies computer software, despite teh house being 100ish years old. Turns out it was because the house is split into two, both properties were registered with the council years ago, but my landlord "renamed" our flat.

This caused havoc with bills like gas etc, as our house flat "did not exist" on the system. The companies told me they get their infor from RM, so I contacted them.
Royal mail said they can not add a new number to the system unless they get the information from the council.

As you say you are currently building your house then it may not be on their system or the council may have it registered as a different name ( Ours was on the council system as "43 - The ground Floor flat" but the landlord had listed the building as 43A) Contact your council and make sure they have the correct address details and asked them to pass it on. We were charged £21 but the council informed all the offical databases for us.