WARNING! Credit cards especially NatWest

grinch

One thing we are always being told by just about every financial expert on TV is that when you pay with a Credit card your purchase is protected. What were NOT told is that if you pay off your card at the end of every month then this Credit card becomes a Charge card and your goods are NOT protected. We found this out to our cost when we bought a Kitchen from MFI on our NatWest 'Mastercard'.

This is the line that Natwest is giving us should anyone know different then make a comment.:mad:

never-in-doubt

grinch wrote: »

One thing we are always being told by just about every financial expert on TV is that when you pay with a Credit card your purchase is protected. What were NOT told is that if you pay off your card at the end of every month then this Credit card becomes a Charge card and your goods are NOT protected. We found this out to our cost when we bought a Kitchen from MFI on our NatWest 'Mastercard'.

This is the line that Natwest is giving us should anyone know different then make a comment.:mad:

No mate, under s.75 of the CCA you can claim a chargeback and the card you have within its name and terms will clearly be called a natwest Classic Credit Card or similar - not a Charge Card. Charge Cards are Amex, Diners, etc etc - certainly not Natwest Mastercard.

I'd speak to lawyer if you are unsure but they are talking crap!

RichyRich

...unless, of course, you have a NatWest MasterCard Charge Card.

Otherwise, even if you pay your balance in full and on time every month, it is a credit card, and they are bullsh!tting you.

Avoid the phone. Make all communication in writing. Then you have evidence of their responses.

Use this letter to make a claim.

Paul_Herring

What were NOT told is that if you pay off your card at the end of every month then this Credit card becomes a Charge card and your goods are NOT protected.

A card that MUST be paid off at the end of every month is a charge card and not covered by Section 75.

A credit card that happens to be paid off at the end of every month does not magically become a charge card, and IS covered by Section 75.

You either have a charge card or Natwest are lying to you. I'd make sure of the former before doing anything about the latter.

anotherpaul_2

Credit card companies are renowned for “massaging the truth” when it come to the s.75 rules. I guess a lot of people back down after the company says they aren’t covered.

Assuming it’s a true credit card (not a must-be-paid-monthly thing), and the amount is question is at least £100 and less than £30,000 (which seems likely) you ARE covered. Contact them again and tell them you would like to make a CCA s75 claim and ask what they require from you.

(If my understanding is correct, unfortunately they can get away with it - you can only make a complaint about them to the FOS if you raise it with them first and they don't satisfy you. It's a loophole that the companies use to do dogdy things, safe in the knowledge that they can backdown if the customer chalenges them, with almost no repercusions.)