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Laptop message please help
livelyred
Posts: 2,367 Forumite
in Techie Stuff
My daughter has a toshiba laptop about 4 mths old she has just had a message come up on a black back ground with windows boot manager as the heading, its says windows has encountered a problem communicating with a device connected to your laptop.
This error can be caused by unplugging a removable storage device such as an external usb drive while the device is in use or by faulty hardward such as a hard drive or cd rom that is failing.Make sure any removable storage is properly connected and them restart your computer. Please what does this mean we cant get rid of this.
This error can be caused by unplugging a removable storage device such as an external usb drive while the device is in use or by faulty hardward such as a hard drive or cd rom that is failing.Make sure any removable storage is properly connected and them restart your computer. Please what does this mean we cant get rid of this.
Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
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Comments
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Start by unplugging each USB device in turn and rebooting, to try to isolate the device that is causing the problem.No free lunch, and no free laptop
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What do you mean USB Device theres nothing in them no wires ? Also u mean reboot is this restarting the laptop in normal mode ?Start by unplugging each USB device in turn and rebooting, to try to isolate the device that is causing the problem.Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
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What do youmean by 'no wires'? I mean any device plugged into the USB ports-printers, cameras, iPod, USB modem etc?
Yes, reboot means a normal restart.
Have you got any disks in the DVD drive, if so remove before reboot.No free lunch, and no free laptop0 -
Theres nothing in the USB ports i have a pc so there all connected to mine, i cant do a normal restart as the black page with all the writing comes on it says to press enter and it comes on again theres no internet page to restart the laptop ?What do youmean by 'no wires'? I mean any device plugged into the USB ports-printers, cameras, iPod, USB modem etc?
Yes, reboot means a normal restart.
Have you got any disks in the DVD drive, if so remove before reboot.Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
Surveys Tescos Home Panel,Boots,cint sample,Unex Royal Mail,Crowdolody,Valued opinions,Ayton,Buzz,Ayton,Consumer Pulse,Royal Mail Posting, pigsback.0 -
Usually a sign of failed hardware. Have you added any new hardware or installed new drivers for existing hardware recently?
Have you tried to boot into safe mode? (keep pressing F8 as your PC starts).0 -
No nothing has been installed my daughter was on the internet when the page froze then all the writing came on i will boot the laptop in safe mode now ?Usually a sign of failed hardware. Have you added any new hardware or installed new drivers for existing hardware recently?
Have you tried to boot into safe mode? (keep pressing F8 as your PC starts).Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
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Can you specify the exact error message you are getting and the sequence-does it get to the Vista splash screen before the error message appears? If not, sounds like it won't load Vista, so something has corrupted.
Try starting in Safe Mode, (usually by repeatedly tapping F8 on boot up). Then select Safe Mode with Networking, see if it then boots to the Windows desktop. It won't look the same, but the desktop will be there and you should be able to connect to the net.No free lunch, and no free laptop0 -
No thats hasent done nothing the page with the writing has come on againWon 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
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The message im getting is what i have put on top of this page, and this comes up after once the screen has got toshiba on the page, the the page goes blank for ages then the error message comes up ? I cant start in safe mode nothing happensCan you specify the exact error message you are getting and the sequence-does it get to the Vista splash screen before the error message appears? If not, sounds like it won't load Vista, so something has corrupted.
Try starting in Safe Mode, (usually by repeatedly tapping F8 on boot up). Then select Safe Mode with Networking, see if it then boots to the Windows desktop. It won't look the same, but the desktop will be there and you should be able to connect to the net.Won 2010: Butlins 5 day Break and £250, 1 yr Virgin Active membership, Meal for 10 at Best Parties Ever, skyline 2011 dvd.
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Did you keep slowly tapping F8 from startup, (about twice a second does it),sometimes it doesn't quite catch it in time, so try again if necessary.
Did you get to the Configuration page offering the options including Safe Mode, or did it go straight to the error message?No free lunch, and no free laptop0
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