Paypal reversed payment on an item I sold on ebay

digerati

in_dulge wrote: »

I recently sold a TV on ebay with the pick-up option to the winning buyer. The item was bought through 'Buy It Now', and the buyer promptly made payment through PayPal... I did not have PayPal Seller Protection. But I would like to know that how can a seller be penalised for fraud commited at the buyer's end. And also, shouldn't it be the card company who should compensate for account holder's/buyer's card being misused?

The buyer has committed defacto theft and identity fraud along with a raft of other potential crimes. PayPal is loathe to get involved in cases of fraud as it costs them time and resources. As to the card company there first and only concern is to minimize their losses, and those of their customer - the real PayPal account holder.

in_dulge wrote: »

The amount in question is £220 and I am really disappointed at the way Ebay/PayPal have handled the case. What are my options, what can I do now to get my money? On speaking to Ebay, they agreed that it was none of my fault, but they could still not help me as even they had received info that the member account was used unauthorised, five days after the auction ended! Now, they have even removed my original listing, so I can't even approach Ebay resolution centre!

Ebay are now quick to remove auctions that involve fraud so they can't be blamed. I hope you made a copy of it and have kept all eBay and PayPal emails and webpages as proof of the fraud perpetrated on you via eBay and PayPal.

in_dulge wrote: »

Thanks for all your replies. I have learnt my lesson now... I, for instance, do have a signed acknowledgement receipt from the buyer. But PayPal refused to accept it as a valid proof.

Place the signed acknowledgement receipt in a clear plastic bag and when you make a formal complaint with the Police, they can hopefully recover the fraudster's (and your) fingerprints from the receipt. A quick check through the criminal database will usually spit out a name and address so they can make an arrest. Often these eBay/PayPal fraudsters are part of an organized crime ring.

Froggitt

Why not just state on your auctions that any collections in person must be paid for in cash.

NotQuiteNorbert

Froggitt wrote: »

Why not just state on your auctions that any collections in person must be paid for in cash.

Not allowed to refuse payment via Paypal, one of the odder rules on eBay sadly.

frivolous_fay

Spammer to report.

Froggitt

NotQuiteNorbert wrote: »

Not allowed to refuse payment via Paypal, one of the odder rules on eBay sadly.

Ah. How about refunding the Paypal if they want to collect then and asking them to bring cash - you save the postage and I save the charges - any reputable buyer would be OK with that.

soolin

Froggitt wrote: »

Ah. How about refunding the Paypal if they want to collect then and asking them to bring cash - you save the postage and I save the charges - any reputable buyer would be OK with that.

The flaw being of course that any reputable buyer isn't going to scam you. A scammer will be the one refusing.

Also before anyone points out that not only scammers want to use paypal for collected items I will confirm that some perfect;y OK people want to use paypal and collect because they may be funding the purchase on a credit card.

sham63

This listing ended yesterday - seller wants item to be collected and will only accept paypal - not cash! A bit risky when it's a £1000 guitar :eek:.

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=290313061501

custardy

unless you pay and its a hijacked account

pinkpong

I sold a few things for payment on collection only. I never knew that you weren`t allowed to refuse the PP. They did pay by paypal, but I refund them immidiately refering to my listing. I would never accept paypal on collection, whats the point, you get charged fees and chargeback is too easy.
By the way Paypal can take your money as they please as I remember when I had to put my bank acc. on that I had to agree that they are in charge if anything goes wrong. So you give them the right to do what ever they please with your hard earned cash!!!

custardy

its funny,when i win a ollection item i message the seller nd ask how they want paid
most ask for PP
when i collect i advise them of the dangers of this
most look at me like im mad and one said 'well ive never had any problems'
its never huge money but ive collected items up to £80,a lot of money to lose on top of the item