Neal's Yard Remedies Home -NYRHome (Hints and tips)

Kate78

Just thought I would let you all know that my starter kit arrived today. Loads of full size products to demonstrate at parties!

Looking forward to launch! :j

flossy_splodge

Retrolala wrote: »

Hi everyone! I had very bad experience with NYR Home since I joinedthem in April. I haven't solved all the issues at the moment becausetheir customer phone seems never answering and they didn't reply myemails either.[IMG]file:///C:/Documents%20and%20Settings/User/Application%20Data/Tencent/Users/493271/QQ/WinTemp/BC2%2AU11QE%28CI%_B%28H3ULI[/IMG]

Firstly, receiving wrong order.

When I received my first order, I found out it was another consultant'sorder! I then contact the customer co-ordinator who instructed me tosend it back. However, since then I had never had MY ORDER back becausewhenever I contacted them, they replied by saying the item I wanted wasout ot stock.

Secondly, receiving wrong fund.

They refunded me, because my order was cancelled due to out of stock.However, when I checked my bank statement, I realised that the refundwas incorrect --- they didn't refund what I paid for.

Thirdly, receiving old stock.

My customers ordered 3 Beauty Oil. When I received my parcel, it turnedout to be the OLD VERSION of beauty oil, the package as well as theinternal appearance is completely different from the new version whichI displayed from the starter kit!! And THEY ARE GONNA EXPIRE WITHIN 4MONTHS!!

Having experienced these, I'm not in the mood of having more partiesany more. By posting my experience here, I also hope you can give mesome suggestions because I cannot get hold of the customer service.Believe it or not, they only have ONE person in charge of dealingcustomer issues! No wonder they always say they are busy!

In the end, I hope I am the only unlucky one as I really like NYR products but what I have experienced really let me down!

P.S. I will let you know when there is reply from them!

Hmmm, I assume English is not your first language?:o
Problems could well arise from miscommunication.:eek:
Could you get someone with a better grasp of English to effect your communications for you and see if that helps?
I'm quite serious, there's a wealth of opportunity for mismatched communication if both parties are not talking the same language to the same level.
I hope you get things sorted out.

Retrolala

flossy_splodge wrote: »

Hmmm, I assume English is not your first language?:o
Problems could well arise from miscommunication.:eek:
Could you get someone with a better grasp of English to effect your communications for you and see if that helps?
I'm quite serious, there's a wealth of opportunity for mismatched communication if both parties are not talking the same language to the same level.
I hope you get things sorted out.

Just to let you know that I have been refunded finally with the great help of my upperline manager.

Retrolala

My advice is, when you come across a problem and couldn't be able to get hold of the customer service, talk to your upperline leader immediately, and she will help you sort it out!

Kate78

Has anyone had any success using these to get further party bookings? Basically you offer one as a freebie when somebody books a party with you.

I usually place them in a separate basket on the display with a teaser saying "ask me about Yes Please Gifts when you book your party with me".

Anyone has any questions about NYR Home please feel free to PM me

mummyt

Hi All I'm in Surrey and have nothing but praise for the NYR Home Team - I signed up at the beginning and love the fact that I have my own business! The training courses are very informative (and FREE) but a word of wisdom - if you have a query ask your upline manager she (or he) should be able to answer your query and if not they should find out for you! This is the first time that I have ever posted anything on a site but have read some of your "experiences" and its such a shame. I must say that all of my orders have been correct and am amazed at the quick turnaround of everything. I do have another home selling business and they are not as efficient!

Happy postings - MummyT

annyye

Dear All,

9194 NYRHome Recruitment Leaflet (x20)
Is now live and available to order @ £1 for a pack.

This is the leaflet that was promoted at the Leaders meeting last week and is being given to all customers in stores.

It’s a WSL ( while stocks last) so make the most of this to build your Autumn business.

Please make sure you pass this information to your teams.


Anny Ye

annyye

We are into the last week of the month and we are expecting it to be busy! If you have orders to place before month end please do not wait until the last minute.

annyye

It's leader's meeting again tomorrow, everyone is doing very well last month.

annyye

Merry chrismas every one!
Happy party!