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Have I just been HAD by NatWest?
Comments
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I'm not going to take anything out on bank staff, but I am going to visit my branch and ask to speak to the most senior person present and put across my view.I think there's a serious issue developing here with all banks [not just NatWest] in the fact that long term customers with legacy products who have transitioned to maintaining their entire relationship online - whilst by default maintaining the option to transact in-branch - are not being offered the same deal as new customers signing up for "Internet only" accounts.
It doesn't matter whether you transact in branch, online or by phone. The same principle applies.
Do you really think the current super-duper ISA with bells on at 3.25% or whatever will be a market leader in 6 months time, let alone 5 years?Why didn't I receive a communication from NatWest as follows:
"Dear djm1972,
We notice that you haven't stepped foot in a NatWest branch in the last 5 years, so if you're happy to continue dealing with us on an online only basis we'd like to convert your Cash ISA to an e-ISA...."But so far no communcation has been forthcoming; so on that basis I shall be asking to speak to someone senior at my branch on Tuesday morning.
Please will you ensure that the losses of the RBS group are increased a bit further, becasue I'm sure you and your staff aren't remotely fed up of people coming in and blaming you all personally for the mess others created",
Seems a little futile to me.0 -
So you put mony into a savings product without having any idea what the options were but it's NatWest that's at fault? Hmm.
They knew you had a Cash ISA. Therefore they assumed you wanted to have a Cash ISA. So they assumed you might want to add to it. Seems reasonable to me.0 -
They knew you had a Cash ISA. Therefore they assumed you wanted to have a Cash ISA. So they assumed you might want to add to it. Seems reasonable to me.
Most businesses are only to willing to inform their customers about a new, superior product, banks on the otherhand are very fond of informing their existing customer of a inferior product.
I cant think of any other industry, apart from banks, that abuse their customers like this by selling them inferior savings products, when much better products are on offer.
Someone above mentioned banks sending out letters to inform customers might cost the bank £130 million, but hold on a minute, I alwas get unsolicited mail from banks, none of them offering me good savings rates, but they are offering me cradit cards or loans with very high annual percentage rates.
Put simply banks treat their customers like idiots, they know once they have your money in their vault, you will be reluctant to move it so long as you believe everything is as it was when you bought into the product.
Some of the tricks the banks play on their customers are slimy to say the least.0 -
Most businesses are only to willing to inform their customers about a new, superior product, banks on the otherhand are very fond of informing their existing customer of a inferior product.
"Transfer your ISA to usTransfer your ISA to usGet 3.51% AER (variable) when you save from £10,000"
I cant think of any other industry, apart from banks, that abuse their customers like this by selling them inferior savings products, when much better products are on offer.Someone above mentioned banks sending out letters to inform customers might cost the bank £130 million, but hold on a minute, I alwas get unsolicited mail from banks, none of them offering me good savings ratesbut they are offering me cradit cards or loans with very high annual percentage rates.Put simply banks treat their customers like idiots, they know once they have your money in their vault, you will be reluctant to move it so long as you believe everything is as it was when you bought into the product.0 -
Just to let people know that I opened a NatWest E-ISA earlier this month and sent off the paperwork to transfer the balance from my NatWest Cash-ISA into it.
The dosh appeared today, so that took about 10 days from posting the form to transfer happening.0 -
So what is the main product promotion on the web site today? Are existing customers unable to access the site?
Funny you should mention that, take a look at the site below and click on the button "Sign in"
http://www.halifax.co.uk/home/home.asp
What you will find is that from the sign in page there is no way of returning to the home page as given above.
Now, if you were to save the sign in page to your favorites you would not have any way of getting back to the home page, to look at any offers, unless you typed in the address or did a search for it.
What company wants to prevent their customers from returning to the companies home page?0 -
I would reckon around 85% of new accounts by opened by existing customers are the top paying ones.
And do you have any shred of evidence to substanciate that claim or is it a wild guess?
That was the point being made
The point you were trying to make is that banks don't inform their customers about better paying savings accounts because it cost a lot of money to do so. Which rather contradicts the fact banks are only to willing to bombard my letter box with offers of Credit card and loans.
I bet none of those card mailing had a 0% APR did they?
Some did but I found now they are charging around 19% APR, or even 27% APR and was reading only yestaday that many of the poor sods who fell for it are now up to their eye in debt.
They rely on inertia. As do supermarkets (people rarely change), Spouses ..
Supermarkets don't work like banks, supermarkets are fond of changing the isles around forcing customers to look around for new items and brands0 -
What you will find is that from the sign in page there is no way of returning to the home page as given above.
Now, if you were to save the sign in page to your favorites you would not have any way of getting back to the home page, to look at any offers, unless you typed in the address or did a search for it.
2) When you sign out it offers to take you straight back to the home page.
Duff conspiracy theory. Sorry.I would reckon around 85% of new accounts by opened by existing customers are the top paying ones.
And do you have any shred of evidence to substanciate that claim or is it a wild guess?The point you were trying to make is that banks don't inform their customers about better paying savings accounts because it cost a lot of money to do so. Which rather contradicts the fact banks are only to willing to bombard my letter box with offers of Credit card and loans.0
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