Have I just been HAD by NatWest?

willo65

djm1972 wrote: »

Thanks all above.

NatWest are starting to take the !!!! with this online/not-online malarky; they must have thousands of customers who transact with them nothing but online, but they are creating all sorts of new "online only" offers for products / services that thousands of their existing customers have been doing only online for years - but not offering them the same deal.

I'm still going to go out of my way to visit my branch on Tuesday as I feel this deserves somebody at branch level being on the receiving end of one of my shitstorms.

Don't quite understand what your beef is? You CAN transfer to E-Isa so whats the problem??

blaser

Can't you just go to a natwest branch and ask them to transfer your cash ISA to a cash ISA plus (same rate as e-ISA)?
That is what I was planning to do.

Kavanne

blaser wrote: »

Can't you just go to a natwest branch and ask them to transfer your cash ISA to a cash ISA plus (same rate as e-ISA)?
That is what I was planning to do.

The ISA Plus does NOT accept transfers in from existing ISAs. Sorry, mate.

blaser

Off to Barclays ISA it is then, I think they still do a 3.61% APR

djm1972

KTF wrote: »

Online only accounts cost less to administer so the rates will be better. As with most things its always worth loking around first rather than 'assuming' you are getting the best deal.

Taking it out on the branch staff wont solve anything but if it makes you feel better...

I'm not going to take anything out on bank staff, but I am going to visit my branch and ask to speak to the most senior person present and put across my view.

I think there's a serious issue developing here with all banks [not just NatWest] in the fact that long term customers with legacy products who have transitioned to maintaining their entire relationship online - whilst by default maintaining the option to transact in-branch - are not being offered the same deal as new customers signing up for "Internet only" accounts.

Why didn't I receive a communication from NatWest as follows:

"Dear djm1972,

We notice that you haven't stepped foot in a NatWest branch in the last 5 years, so if you're happy to continue dealing with us on an online only basis we'd like to convert your Cash ISA to an e-ISA...."

But so far no communcation has been forthcoming; so on that basis I shall be asking to speak to someone senior at my branch on Tuesday morning.

wishiwasarichgirl

banks aren't there to make you money, they are trying to make money for themselves. It is up to you to check that what you invest your money in is the best option for you.

Just open the e-ISA and transfer the money, problem solved.
Remember to review it every now and then though, as rates can change and you will probably find that next year you would be best to transfer elsewhere again.

djm1972

wishiwasarichgirl wrote: »

banks aren't there to make you money, they are trying to make money for themselves. It is up to you to check that what you invest your money in is the best option for you.

Just open the e-ISA and transfer the money, problem solved.
Remember to review it every now and then though, as rates can change and you will probably find that next year you would be best to transfer elsewhere again.

Fundamentally agreed; but at a personal level it still sucks!

I will see what they have to say on Tuesday and open the e-ISA and then transfer if they are not able to do anything less verbose at the time.

It's worth giving staff a hard time because that will feedback up the chain provided there is a legitimate complaint.

Kavanne

If your preferences are set for no marketing, they can't tell you. So check with them when you go in and launch your tirade. I regularly check MSE and my banks own websites to check for new special offers. When Hfax did a 6% guaranteed saver they didn't TELL me, but I went on their website and FOUND OUT about it. I took it up, all done nicely. They didn't tell me about their 3% fixed ISA, I found it on their website.

djm1972 wrote: »

I'm not going to take anything out on bank staff, but I am going to visit my branch and ask to speak to the most senior person present and put across my view.

I think there's a serious issue developing here with all banks [not just NatWest] in the fact that long term customers with legacy products who have transitioned to maintaining their entire relationship online - whilst by default maintaining the option to transact in-branch - are not being offered the same deal as new customers signing up for "Internet only" accounts.

Why didn't I receive a communication from NatWest as follows:

"Dear djm1972,

We notice that you haven't stepped foot in a NatWest branch in the last 5 years, so if you're happy to continue dealing with us on an online only basis we'd like to convert your Cash ISA to an e-ISA...."

But so far no communcation has been forthcoming; so on that basis I shall be asking to speak to someone senior at my branch on Tuesday morning.

djm1972

Ive got all the pigs. If they don't listen to me...

willo65

djm1972 wrote: »

Fundamentally agreed; but at a personal level it still sucks!

I will see what they have to say on Tuesday and open the e-ISA and then transfer if they are not able to do anything less verbose at the time.

It's worth giving staff a hard time because that will feedback up the chain provided there is a legitimate complaint.

The branch will only be able to log a concern on the system but won't be able to do anything else. I'm pretty sure there would have been plenty advertising on the website about it, and they're not stopping you transferring over so I don't think you have anything to complain about?