receipts from post office

Anthillmob

if i get a receipt of proof of postage does this cover me for up to £30 insurance and can i state that my postages is insurance covered?

Sugar_Coated_Owl

If you send an item via standard first class post and obtain a certificate of posting from the Post Office, then you can receive compensation of up to £30 for loss or damage. So yeah, as long as the item that you are sending is worth £30 or under then you are insured.

martindow

The PO somewhat bizarrely refunds the value of the item but not the postage cost.

cerveza

If the item is say worth £35 and is lost, would you receive any compenstation back?

soolin

cerveza wrote:

If the item is say worth £35 and is lost, would you receive any compenstation back?

This does seem to vary depending on how you claim and what employee you get. A work colleague claimed (when the limit was £28) for a £31 item and sent the ebay invoice in as normal but on the claim form just requested refund of £28 and the whole claim was refused on the basis that the insurance is for items with a worth less than the claimable limit. She tried arguing but they wouldn't budge.

However, several people on this forum have reported getting the £30 back even though the invoice they submitted showed the item valued at more.

Soo

Lorian

razorbladekisses wrote:

If you send an item via standard first class post and obtain a certificate of posting from the Post Office, then you can receive compensation of up to £30 for loss or damage. So yeah, as long as the item that you are sending is worth £30 or under then you are insured.

You don't actually need a certificate of posting to claim compensation, but it does help.

Sugar_Coated_Owl

Lorian wrote:

You don't actually need a certificate of posting to claim compensation, but it does help.

I've always been told that you do and the Royal mail website also states that you need your free certificate of posting in the event of a claim. How else would they know you actually posted the item?

Lorian

razorbladekisses wrote:

the Royal mail website also states that you need your free certificate of posting in the event of a claim.

You're right, I guess they must have changed this. It is some time since I've claimed without a Cert, as all my sales are now via Paypal, so they go recorded.

zeke

martindow wrote:

The PO somewhat bizarrely refunds the value of the item but not the postage cost.

Yes I found this recently and was somewhat baffled. You would think that it is failure of this service (which you have paid for) that has resulted in loss of the item, so you would expect a refund of postage costs. But no.

juno

soolin wrote:

This does seem to vary depending on how you claim and what employee you get. A work colleague claimed (when the limit was £28) for a £31 item and sent the ebay invoice in as normal but on the claim form just requested refund of £28 and the whole claim was refused on the basis that the insurance is for items with a worth less than the claimable limit. She tried arguing but they wouldn't budge.

However, several people on this forum have reported getting the £30 back even though the invoice they submitted showed the item valued at more.

Soo

If you read the special delivery leaflet, it states (or did, I don't have one with me now) something like for items worth over the amount covered you can only recieve the amount covered back.

soolin

juno wrote:

If you read the special delivery leaflet, it states (or did, I don't have one with me now) something like for items worth over the amount covered you can only recieve the amount covered back.

Speciall delivery though is a special service designed for valuable items, even Royal mail state on their website that Recorded is not the same thing at all. Recorded is merely an enhanced version of standard post, hence the cut off at 100 x first class postage compensation (not insurance) with no opportunity to add any insurance element.

Soo