Wanadoo - Advice Needed Please

helen21_2

Right enough is enough, i have phoned them back and tey said the line check showed i was using the telephone :mad: this is a joke, i have asked to speak to a supervisor and i have just been left on hold.

I am going over to BT tomorrow once i have phoned for my mac number, does anyone know if they do a change over date or will i be left with no connection for a bit Any help appreciated Thanks

wonderfullife_2

Hi
From the issue of the MAC Code, you have 30 days to find another isp. As soon as I found one and signed up, they took approx 7days to switch me over, in the meantime I was still connected by my old isp, you then have to make sure that you cancel with Wanadoo, because according to some isp's getting a MAC Code doesn't mean you have cancelled your broadband.
1. Get MAC Code
2. Join new isp
3. When new isp have taken over your broadband.
4. Phone your old isp (Wanadoo) and cancel.
5. You could also cancel any direct debits/credit card.
And hopefully Wanadoo will not keep charging you. I say hopefully because you never know

Hope this helps

helen21_2

Thank you, i will be getting mac number tomorrow, so you will sign up with bt online (through quidco of course) and then will cancel wanadoo when bt sorted, although me worried going over to anyone else as its another contract and wanadoo reckon its the line not them :mad: aaaaarrrrggggghhhh :mad:

wonderfullife_2

Hi
I'm sure when you contact BT they will check the line for you straight away, so they will know if there's any problems or not, and quite honestly if they can't fix it then I don't know who can.

I'm sure you'll be fine and I hope everything works out alright for you.

helen21_2

Thankyou wonderfullife :T