Wanadoo - Advice Needed Please

helen21_2

I have been with wanadoo a year, a month ago they allowed me to go on a cheaper £14-99 with an upgrade to 2 meg

On the 14th Feb no connection able for 24 hours, they did a line check and said a possible fault

On the 28th Feb no connection for 30+ hours, the did a line check

Phone today for results and they said they needed to redo it again and to phone back in an hour as it failed.

Phoned back and they now have to do it again cause it failed again and i got to phone back 24 hours, since yesterday it just keeps loosing the connection and now me really angry that they keep getting me to phone this bleeding number at my expense and everytime i phone they promise to sort it :mad:

I have told them if it not sorted in 24 hours when i ring back i want my mac number to migrate :mad: Can they put a flag on my line to stop me going elsewhere, any advice appreciated, i am paying for 24/7 connection and not getting this :mad:

Rant Over - Wheres The Fags :mad:

Slayerx

They can't do that, I would definetly request compensation for the downtime since your paying for the service.

helen21_2

Slayerx wrote:

They can't do that, I would definetly request compensation for the downtime since your paying for the service.

Yeah i asked and they said phone customer services, i said what numbers that, hey said this one :mad: :mad: I then slammed phone down

mrJ_5

maybe your line just cannot support 2mb - make them downgrade you to 1mb, and see if the problem remains

helen21_2

mrJ wrote:

maybe your line just cannot support 2mb - make them downgrade you to 1mb, and see if the problem remains

Well i did think that, but surely i would have had probs from day 1 of going to 2 meg

helen21_2

Well i phoned back today as asked and guess what they where able to tell me? that i was online yesterday (something i already knew) So after waiting 24 hours to be told this they are now going to do another line check, so when i phone them tomorrow they can probably tell me the !!!!!! same. As you can see im bleedin fuming, i cannot believe they just waffle the crap, i am getting so angry i justy keep hanging up on them :mad:

wonderfullife_2

Hi
They are not supplying you with the service that you are paying for, they are breaking their contract.
Tell them you will be getting in touch with your local trading standards officer, that you want to be fully compensated for loss of service + phone calls to them.
Try to get their email address for their General Manager, this one worked for me when I was having trouble with Tiscali from hell.
These isps really are the pits on customer service.

Hope this helps

helen21_2

wonderfullife wrote:

Hi
They are not supplying you with the service that you are paying for, they are breaking their contract.
Tell them you will be getting in touch with your local trading standards officer, that you want to be fully compensated for loss of service + phone calls to them.
Try to get their email address for their General Manager, this one worked for me when I was having trouble with Tiscali from hell.
These isps really are the pits on customer service.

Hope this helps

I have tried this one, and asked to speak to a supervisor, they wouldnt let me, i told them they where mucking me about and that they where illegally taking money from me for a service that they where not providing, her answer to this was go speak to customer services :mad: to be honest im so mad at the mo it best i cool down, but i know when i phone back tomorrow they going to tell me exactly the same as they told me today, this seems one of the few sentances to morons can speak :mad:

wonderfullife_2

Hi
Have you complained to Ofcom, apparently some of the isp's listen to them.
http://www.ofcom.org.uk/complain/

helen21_2

wonderfullife wrote:

Hi
Have you complained to Ofcom, apparently some of the isp's listen to them.
http://www.ofcom.org.uk/complain/

I think after i ring them tomorrow im gonna change ISP, any ideas folks?

wonderfullife_2

Hi
I'm thinking of going to Nidram, they look pretty good, I've just got to check out their customer reviews.
Have a look
http://broadband.nildram.net/view_products.php?group=broadband2