claiming ppi from capital one

di3004

hummy wrote: »

Hi. just wanted to give an update. i have received the final response from Capital one where they are saying that they will not be increasing the offer and that is their full & final offer and that this is their final response to the matter. Should i take them to the FSA or just accept the £782 they are offering and leave it at that.

Hi there

Depending on how much the PPI would have been and if a big difference.

If a big difference in the amounts, I would personally go to the FOS now.

FOS complaints form on here:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Sorry they did not increase the amount.
I would go to the FOS, you can ring the FOS for a form as another option, and if you decide to take this route let the loan company know, good luck.;)

Rednoseranter

Just by ticking the box and not knowing what you were ticking isn't grounds for it being missold. For a product to be missold you have to prove (or rather the firms has to show) that either the product wasn't suitable or that you were misled when purchasing it. Obviously I don't have the facts of your cases, but if you go to the FOS with "I just ticked the box", unless the FOS finds issues with the paper work you might not win.

PPI in itself isn't a bad product or missold, unless you either can't claim on it (i.e. the product wasn't suitable for you) or the firm actively selling it (rather than passively giving you the option to tick the box or not) told you that (a) it was a condition of getting the credit; or (b) taking the PPI would increase your chances of getting the credit.

Offering you a goodwill gesture isn't an admission of liability - but it often is cheaper than letting you go to the FOS.

sammie22_2

i sent a letter of complian to cap one last week for ppi, just wondering how long it took for them to get back to you??