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Help; Royal mail have lost laptop

edited 30 November -1 at 1:00AM in Consumer Rights
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krissy08krissy08 Forumite
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edited 30 November -1 at 1:00AM in Consumer Rights
Hello;
My OH posted a dell laptop for me and didn't send it signed for. He did pay extra for insurance though.
The laptop was placed in a Huge box about 2 ft high and 22 inches wide because I made sure it was well padded, I guess he thought like me, that kind of large box would not go missing.
Now it never arrived at it's destination- now 8 days late. I have sent off the standard claim form. I have also called my local sorting office and I am trying to get the delivery offices in london on the phone-no luck but is there anything more I can do? Help!! I know it should really have been sent recorded
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  • soolinsoolin Forumite, Board Guide
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    Recorded would not have covered this, only special delivery guaranteed next day delivery.

    However, if you sent it as a parcek with enhanced insurance then you are covered against loss as long as you have the COP available and it shows the recipient address.

    The bad news is though that it isn't considered lost until after 15 working days (3 weeks) so your claim will be returned until that date when you need to submit it again. Once the claim has been submitted it should take about another 3 weeks or so to go through, but just remember to keep copies of all the documents as a surprising number of lost item claims go astray as well.
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  • Hailz86Hailz86 Forumite
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    Usually you can not purchase insurance for an item unless you use special or recorded, so the most you will get is £36 xx
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  • soolinsoolin Forumite, Board Guide
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    Hailz86 wrote: »
    Usually you can not purchase insurance for an item unless you use special or recorded, so the most you will get is £36 xx

    Standard parcels via the Post Office have the facility for enhanced insurance. For an addition £1 you get insurance up to £100, for £2.25 the insurance is up to £250 and for £3.50 up to £500.

    However the receipt must show the recipient address.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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  • aaroncazaaroncaz Forumite
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    Hailz86 wrote: »
    Usually you can not purchase insurance for an item unless you use special or recorded, so the most you will get is £36 xx


    You can purchase insurance without sending it recorded or special, I did so a few weeks ago, cost £1 for £100 insurance.................
  • Hailz86Hailz86 Forumite
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    aaroncaz wrote: »
    You can purchase insurance without sending it recorded or special, I did so a few weeks ago, cost £1 for £100 insurance.................

    Fair enough, the girl in my local post office told me this wasnt possible but then she was sort of new, I will keep this in mind for future xx
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  • soolinsoolin Forumite, Board Guide
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    Hailz86 wrote: »
    Fair enough, the girl in my local post office told me this wasnt possible but then she was sort of new, I will keep this in mind for future xx

    If you were sending a small item standard post, ie 1st or 2nd class then the PO lady was correct, you cannot buy extra insurance.

    For larger items though use parcels instead but rememebr they can take longer to arrive. a parcel up to 2kg costs £4.20 plus the additional insurance enhancement. A laptop would weight more though, so say up to 6kg for a cost of £9.30 plus £3.50 enhanced insurance so a total of £12.80 against a cost of £20.70 for a laptop sent special delivery.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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  • BTW, it's up to your OH to pursue the claim, not you, so if you deal with it, make sure it's done under his name.
  • krissy08krissy08 Forumite
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    Thank you very much every one. He did pay £12.80 to post it but was quoted a little over £30 when he asked about registered. I guess we'll receive the claim back in the post then because I signed it.
    It's been 8 days, when you say it can be delayed, do you think this is still within the time frame?
  • krissy08krissy08 Forumite
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    BTW Bookworm-How would they know I wasn't present with my OH when it was posted, there is no name on the receipt.
  • Wouldn't it have been simpler for him to just give it to you then? :p

    But fair enough, I know what you mean, it's simply a reminder that when claiming, make sure the claim is made by the sender, not the recipient. In other words, don't say: "I never received the goods", say "I sent this on such date and it hasn't been received".
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