Getting out of a contract?

jumper_2

redux wrote:

O2 do make refunds without any contention, two automatically as I said, but

Huh? So they over billed you and corrected you without you drawing it to their attention first? Is this what you are trying to say?

I don't need to attack your intelligence because you seem to be doing a very sterling job at that already, as comments such as above show.

redux

jumper wrote:

Huh? So they over billed you and corrected you without you drawing it to their attention first? Is this what you are trying to say?

I don't need to attack your intelligence because you seem to be doing a very sterling job at that already, as comments such as above show.

I said without contention - for some, that is not so difficult to understand - in other words no overbilling, no argument.

Kindly do not put words into my mouth or continue these false attributions of others' motives. Your advice to dispute a contract on invented grounds is of little use to most people.

jumper_2

O2 do make refunds without any contention, two automatically as I said

two? two what. please explain.

I said without contention - for some, that is not so difficult to understand - in other words no overbilling, no argument.

hang on no overbilling = no refund. if there's no overbilling why are you talking about o2 making refunds without contention?

do you have any personal experience rather than think your medicore english makes up for your medicore mind.

they refunded you twice because they didn't overbill you? you're not making a lot of sense to be fair.

similarly:

Your advice to dispute a contract on invented grounds is of little use to most people.

Thats not the advice I gave. please take a leaf out of your own sermon and "Kindly do not put words into my mouth or continue these false attributions of others' motives"

You seem to have nothing better to do than provide useless comments and resort to personal abuse.

redux

I am sorry that your mindset makes it so impossible for you to deal with the concept that a company might reduce its bills even when it has not overcharged, which O2 has done twice in the last 3 years.

On the contrary, jumper, the continual personal abuse is all yours - low intelligence, idiot, medicore [sic] english, medicore mind, groundless opinion, etc ...

You appear to have had at least six disputes with mobile companies; this is hardly the ideal person to suggest that the OP cancels the contract for reasons which you are only hoping will materialise at a later stage, when they try to screw him.

jumper_2

And you spectactularly fail to answer the question... you make up something about O2 cutting their charges twice in the last 3 years to avoid backing up your argument that their call centre staff provide refunds when you ask nicely about their correct billing [sic]. That appears to be your entire argument no? Other than telling us T-mobile are German and accusing me of libel.

O2 do make refunds without any contention, two automatically as I said

Do you realise a refund is entirely different from what you're now claiming (that they reduced prices)?

How exactly has O2 reduce its bills "twice in the last 3 years" anyhow?

What's the other thread i read today about their incorrect billing? did i imagine that

You also spelt mediocre wrong twice..

And you are putting words into my mouth.. i have some spare screws in my garage if you need them.

redux

jumper wrote:

You also spelt mediocre wrong twice..

And you are putting words into my mouth.. i have some spare screws in my garage if you need them.

jumper wrote:

do you have any personal experience rather than think your medicore english makes up for your medicore mind.

I quoted your spelling

redux

Though I am under no obligation to explain ...

edit - I was hectored several times to post this information then told it was irrelevant

- but so is most of this persistent axe-grinding against all mobile companies

good luck to the OP in reaching a decision

jumper_2

redux wrote:

I quoted your spelling

No you didn't. You wrote:
"low intelligence, idiot, medicore [sic] english, medicore mind, groundless opinion, etc ..."
but you forgot [sic] the second time.

redux wrote:

O2 had a billing issue - when they were updating the system, there was no call detail available for about 3 months. When it eventually came, it was entirely correct, but because of the inconvenience they gave a goodwill refund against everybody's accounts, even payg customers who got mystery credits, of 20%. This is not a sign of would-be rip-off artists. They had a similar more minor issue that only affected some accounts, again not an overcharge, and they sorted it out themselves.

Keep digging. This point bears absolutely no relevance to the discussion at hand. O2 might occassionally such refunds without being asked for good PR but more than 2 billing issues have been brought up on MSE in the last week let alone the last "3 years" as you claim. I have quoted fact how they do rip-off customers and I think most of their customers would be in agreement with me. The oldest trick in any con artists book is to make it look like they are actually giving you something first.

In my own case, I applied for ITS to be applied to my account for a trip away. It was applied later than it should have been, and when I mentioned this, they back calculated the difference and added more on top. This was not intent to overbill, but a minor glitch in the system, easily fixed without resorting to threats of legal action or tape-recordings, even though it has happened on two separate occasions.

You are obviously on some diddy tariff because ITS is included free on all but the most basic tariffs.

Since you mention it let's talk in detail about their 'minor glitches' and how they effect customers.

What you're actually trying to argue is that instead of fixing the simple billing problems (which have been on-going for 3+ yrs despite what you refer to as a "new system" - in reality hasn't changed and any O2 staff here will confirm it - and no other network seems to suffer from to anywhere near the same extent), they prefer to waste thousands of hours of their staff in giving back refunds upon request (& according to you 'with interest'), though by all accounts sometimes make it a hassle getting the refund (dependening on how many refunds have already been issued that day).

Problem with that assumption is it's only more cost effective if not everybody notices or complains or gets the refund, and guess what, the majority don't.

Call me a cynic but I think most people will see what i'm getting at.

Q.E.D.

redux

jumper wrote:

What's the other thread i read today about their incorrect billing? did i imagine that

but, on another thread

This "mistaken error" in O2 online minutes came up the other day in a thread. .... Anyone post a link to the thread?

that's strange

either false memory syndrome, or fabricated information?