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A and L ppi offer,how long to wait?

24

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    Superali wrote: »
    Dont want to make you all groan but I have just come off the phone to A&L and they are fobbing me off again, its in the system but your cheque has not been sent. I had the letter from them on the 26th January, I have phoned 3 times and have not got anywhere, they have promised me that a manager will phone - yeah right.

    Well i have not just 5 mins ago come off the phone with the Financial Ombudsman and they were fantastic - they are writting a letter to them tonight as this is just unacceptable, its two months down the line and they are sitting on £1,600 of my money - I want it back NOW!


    Good for you pushing for this hun :T :T :T , I'm sure this will all go in your favour, good luck hun. ;)

    Di
    X
    The one and only "Dizzy Di" :D
  • Thanks Di will keep you posted - makes me wanna scream!
  • di3004
    di3004 Posts: 42,579 Forumite
    Superali wrote: »
    Thanks Di will keep you posted - makes me wanna scream!


    Hi hun I bet you do, go for it, it will make you feel better and even more better once that money is back in your pocket where it belongs.;)

    Di
    X
    The one and only "Dizzy Di" :D
  • xpinkladyx
    xpinkladyx Posts: 42 Forumite
    Hi superali,

    Thanks for letting us know this, would be really greatful if you could let me know the number you used to call the financial ombudsman?
  • di3004
    di3004 Posts: 42,579 Forumite
    xpinkladyx wrote: »
    Hi superali,

    Thanks for letting us know this, would be really greatful if you could let me know the number you used to call the financial ombudsman?


    Hi hun
    You can contact the FOS here:
    http://www.financial-ombudsman.org.uk/contact/index.html

    Good luck.;)

    Di
    X
    The one and only "Dizzy Di" :D
  • Superali wrote: »
    Dont want to make you all groan but I have just come off the phone to A&L and they are fobbing me off again, its in the system but your cheque has not been sent. I had the letter from them on the 26th January, I have phoned 3 times and have not got anywhere, they have promised me that a manager will phone - yeah right.

    Well i have not just 5 mins ago come off the phone with the Financial Ombudsman and they were fantastic - they are writting a letter to them tonight as this is just unacceptable, its two months down the line and they are sitting on £1,600 of my money - I want it back NOW!
    Yeah im in exactly the same position with A&L 8weeks later and after talking to them today the exact words were"I dont know when it will de done",and also registered a complaint with them.£1296.00 they owe me.Its funny if your 1 day late making a payment they charge you,so i would like to charge them for every day late they are.:mad: .Thx to Di for the FSO link above .I just complained to them also.Luckily im not to desperate for it but many others are and its better in my/your bank account than theirs
  • King_Juan
    King_Juan Posts: 15 Forumite
    I'm in the same position - waiting for my cheque after reciving a letter end of Jan.

    I have spoken to a "manager" - they never phone you when it has been promised, I had to phone several times and demand to speak to someone with authority.

    They all tell you the same thing - that they can't confirm when cheques will be sent. When I questioned him as to why he said it was because of the sheer volume of cheques they were having to write and the process of getting the cheques written/issued etc.

    Seriously I wonder if they are waiting to see what the total bill is before they issue cheques.

    Has anybody received a cheque from A&L yet? How long did it take?
  • wendy1
    wendy1 Posts: 4 Newbie
    A&L agreed to pay me £2K in January but now it's June & they still have my money. They keep saying 'they have a backlog', well I have a backlog of debts to pay & have just become unemployed so really need this cash.
    I'm going to get onto the Financial Ombudsman but wondered if I can charge them interest on the money they owe me?
    Any help?
    Thanks.
  • di3004
    di3004 Posts: 42,579 Forumite
    I can understand how annoying and frustrating this is for you all :mad:, but I note as well that A&L are the main ones sending out these questionaires to customers who have purchased finance from them, where this can be holding them back.

    I know my brother in law been waiting since about Dec 2008 time.

    I was saying that if there was a thing brought out , "such as every week they are late they should pay a little extra for late payments, call it a penalty for each week they don't pay out" I'm sure the payments would be sent out quicker then.
    The one and only "Dizzy Di" :D
  • I have finally received my cheque from A & L. I have been waiting since February. I have been phoning constantly them the last 2 weeks and got a different story each time, some people said the cheque was sent out 2 weeks ago, others said it still needed to be authorised, someone else didn't have a clue etc etc.. The worst thing about this Alliance and Leicester cheque farce is that the automated message stating that all cheques will be sent out in the next 3 weeks is still playing over SIX weeks since they started playing it.
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