Reply from Firstplus...Help

holly22

Recieved my reply from Firstplus regaurding my ppi complaint this is what it says....
Unfortunately as the insurance policy was actually sold to you by Norton finance ltd Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.
I have passed your letter to Sally Gent,the compliance manager @ Norton today....
and finally if you needto speak to me ring.........Russel Green..

There were no sales calls as the man came to our house.....I dont have any paperwork in Norton Finance at all ! all in First plus paperwork....
SARN also went to first plus....was it a waste of time should it have gone to norton.....who i might add i had no idea it was them i was dealing with !!!
Totally confused...what do i do...how can i know he really sent the letter off do i now ring norton or what !!!!

di3004

holly22 wrote: »

Recieved my reply from Firstplus regaurding my ppi complaint this is what it says....
Unfortunately as the insurance policy was actually sold to you by Norton finance ltd Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.
I have passed your letter to Sally Gent,the compliance manager @ Norton today....
and finally if you needto speak to me ring.........Russel Green..

There were no sales calls as the man came to our house.....I dont have any paperwork in Norton Finance at all ! all in First plus paperwork....
SARN also went to first plus....was it a waste of time should it have gone to norton.....who i might add i had no idea it was them i was dealing with !!!
Totally confused...what do i do...how can i know he really sent the letter off do i now ring norton or what !!!!

Hi hun

Now in regards of the SAR, did Firstplus send you anything and take the £10, or did they return this back to you?
It may be a case of requesting this then from Norton, on the other hand the documents will possibly be the same.

How long ago did you send it hun?
They have 40 days to comply with this (SAR).

I would also make sure that Norton are dealing with this matter, you could ring them or even write to them and enclose a copy of the letter you received from Firstplus. X

holly22

I rang Norton finance today and they say its First plus we have the loan with not them.....round in circles ! so back to first plus i go again !

di3004

holly22 wrote: »

I rang Norton finance today and they say its First plus we have the loan with not them.....round in circles ! so back to first plus i go again !

I hope you do get luck with these then hun, you may be aware by now there are many who have complaints with First Plus, fingers crossed to you and I'm sure other FP complainers will be happy to help where they can.;)

I know your starting all over again hun, so you will be aware they have 8 weeks to respond in full.

Good luck.:A XX

holly22

Now i am totally confused...rang norton finance again as this is really bugging me and they said they sold the ppi so they are responsible !
They found us the loan with first plus and so its their responsbility !

holly22

advice anyone ?

di3004

holly22 wrote: »

advice anyone ?

Hiya hun, just signed back in now.......:D .

They are giving you the runaround hun, ring the FOS and let them know what is happening here, they will find out who is responsible in your case for you.
http://www.financial-ombudsman.org.uk/contact/index.html

Keep us posted hun, they will let you know, I'm sure.:A XX

holly22

I am bloody fuming !! spoke to nortons today to ask for salesman name who visited us and sold us the ppi and guess what ?? There is no record of any agent coming to our house !!
There is no recordings of any phonecalls !..
The aggreement we have is hand written not printed.They want a copy of it to try and match up the writing ! I can narrow the dates down to a few days.
They admit to selling the policy but as it is fp policy it their responsibility, as they only sold fp ppi with a fp loan .
HELP HELP HELP

di3004

holly22 wrote: »

I am bloody fuming !! spoke to nortons today to ask for salesman name who visited us and sold us the ppi and guess what ?? There is no record of any agent coming to our house !!
There is no recordings of any phonecalls !..
The aggreement we have is hand written not printed.They want a copy of it to try and match up the writing ! I can narrow the dates down to a few days.
They admit to selling the policy but as it is fp policy it their responsibility, as they only sold fp ppi with a fp loan .
HELP HELP HELP

Hiya Holly


No wonder your fuming hunni, I'm not surprised.:mad:

Right, just to double check was this finance taken out over the last 6 years?

If so they should have information/paperwork etc of your accounts etc.

I would contact the Information Commissioners Office (ICO) to see if they can help hun, ring them though for a quicker response:
https://www.ico.gov.uk/Global/contact_us.aspx

Let us know what they say hun please and I hope they can help.
Good luck

Di
X

holly22

the loan was taken out in may 2004...sent nortons a sar ..so will see what that brings..

holly22

Well poor postman who had to carry it !
No phone calls with it or comission paid to Norton Finance..
I hope the one I ahve asked from nortons is usefull as this one is not !