cancellation of a virgin holiday for medical reasons.. but no deposit refund.

pem

Why didn't you try to re-dating the holiday ie. until next year, this would only have incurred an booking amendment cost, which is alot cheaper than losing the whole deposit.

IvanOpinion

Why do people pay so much deposit for a holiday? I have never paid more than £100 per person and always leave paying the final balance to the last minute (getting my insurance just before paying it). Unfortunately most travel companies have all sorts of clauses in their T&C, at best I would push for a 'gesture of goodwill' from Virgin.

Ivan

GIRLPOWER_2

pem wrote:

Why didn't you try to re-dating the holiday ie. until next year, this would only have incurred an booking amendment cost, which is alot cheaper than losing the whole deposit.

I was not aware that this was an option.. and they have not suggested that to me.. which is something else I can hit them with.. cheers.

Paulina_Fortune

Hi,

It's a shame that people think about insurance as an afterthought.

Anyway, have you checked with your bank or building society? Some accounts (e.g Alliance & Leicester premier) automatically include annual travel insurance. Just a thought...

Paulina.

alanjuk

IvanOpinion wrote:

Why do people pay so much deposit for a holiday? I have never paid more than £100 per person and always leave paying the final balance to the last minute (getting my insurance just before paying it). Unfortunately most travel companies have all sorts of clauses in their T&C, at best I would push for a 'gesture of goodwill' from Virgin.

Ivan

You will usually find that these companies that offer low deposits tie you into paying the complete deposit if you need to cancel somewhere in their T&C’s
.
.

IvanOpinion

alanjuk wrote:

You will usually find that these companies that offer low deposits tie you into paying the complete deposit if you need to cancel somewhere in their T&C’s.

But if you run the risk of losing your deposit anyway then may as well make it as low as possible. Deposits are generally not refundable (unless otherwise stated).

Just one other thing, always make sure that you get holiday insurance that suits your purposes and not just the cheapest deal you find. It is amazing the number of people that go for the cheapest only to find that it does not cover them (and clearly states so in the T&C).

Ivan

zappahey

IvanOpinion wrote:

Just one other thing, always make sure that you get holiday insurance that suits your purposes and not just the cheapest deal you find.

And, of course, make sure you know what your purposes are

In our case, all we really need is treatment if we're sick and shipping home if we're dead. Baggage and personal liability is covered by our domestic contents policy and we rarely take package holidays, so our upfront financial commitment is generally limited to pre-paid travel costs such as flights or ferries. So, for us, fairly basic cover is more than adequate.

GIRLPOWER_2

Paulina_Fortune wrote:

Hi,

It's a shame that people think about insurance as an afterthought.

Anyway, have you checked with your bank or building society? Some accounts (e.g Alliance & Leicester premier) automatically include annual travel insurance. Just a thought...

Paulina.

:j :j :j :j :j :j :j :j
Yes...yes....YES!!!!!!

OMG...yes.... Me and my husband opened them last year for the cashback offer!!!!

Thank you so much..need to make some calls.

Nikki.

GIRLPOWER_2

Good news is we are covered. However only myself and my husband, not our children as they do not include your children on the policy.

And because we have 2 seperate accounts we have to make 2 seperate claims so 2 x £50.00 excess.... but better than a kick in the teeth.

richardw

So how much do you think you will recover?