E.on website - no information about actual charges

1carminestocky

thelawnet

1carminestocky wrote: »

That looks like a Spanish breakfast.

What you want is:

thelawnet

E.ON_Company_Representative:_Malc wrote: »

Hi thelawnet

You are absolutely right. Energy Online Extra Saver discounts are not listed on our website as percentages. This is because they vary by region.

I don't know why the discounts aren't listed as I believe it would be a good idea.

Thank you for this excellent feedback. This has been suggested before and passed to our website technicians to see if it can be done in the future. Can't make any promises though.

You can use the quote and switch tool on the website to see the total discount in money terms. Pop in your spend and choose More Details on the relevant tariff.

I'm confused.

I login.

I go to

'Quote and Switch'
https://www.eonenergy.com/At-Home/Quote/?WT.svl=3

It says I can switch to the following products
...

If I click details it just gives me some brief blurb, not so much as a price.

Clicking on 'additional information' from there doesn't give anything other than more blurb.

It doesn't offer to 'quote' at all, it just gives me a list of five products to switch to, 3 of which have the same prices.

Premier_2

thelawnet wrote: »

I'm confused.

I login.

I go to

'Quote and Switch'
https://www.eonenergy.com/At-Home/Quote/?WT.svl=3

It says I can switch to the following products
...

If I click details it just gives me some brief blurb, not so much as a price.

Clicking on 'additional information' from there doesn't give anything other than more blurb.

It doesn't offer to 'quote' at all, it just gives me a list of five products to switch to, 3 of which have the same prices.

Click on quick quote - it avoids the need to give a house number

Bung in the details - leave the box about being an existing customer blank

Click get quote

A list of available tariffs comes up - click on 'more details' for unit costs of that tariff

thelawnet

thelawnet wrote: »

I'm confused.

I login.

I go to

'Quote and Switch'
https://www.eonenergy.com/At-Home/Quote/?WT.svl=3

It says I can switch to the following products
...

If I click details it just gives me some brief blurb, not so much as a price.

Clicking on 'additional information' from there doesn't give anything other than more blurb.

It doesn't offer to 'quote' at all, it just gives me a list of five products to switch to, 3 of which have the same prices.

Done some more fiddling.

Seems if I logout there's also a 'Quote and Switch' tool. They ask me if I'm an existing customer. If I am, I just get the useless rubbish above. If I lie, and say I not, they will give me an estimated bill based on my stated spend.

They don't actually give the prices, but they do say 'total discount'

If I plug these into a calculator, I get the Extra Saver 13 with £1550 bill has a £262.9 or £262.86 (rounding error I assume) discount.

It's not specifically stated but it stands to reason that that £1550 is the discounted price.

So

£262.9 / (£1550 + £262.9 ) = 14.5%

So that seems to be a 6.5% discount, given the standard 8% discount.

If I then log back into my account, I can deduce my current discount from my last bill (E.ON won't tell me what my current discount is, I have to work it out).

There I see

Total electricity charges 223.51
Total gas charges 335.98
Online Discount 106.31 CR

which gives £106.31 / £559.49 = 19%

So going by that, the E.ON 'price cut' is actually an increase:

Bill now is
g * .81 + e *.81

in future
g * .855 + e * .855 * .91

= g * .855 + e * 0.77805

in other words, the only way the price would be reduced is if:

g * .81 + e *.81 > g * .855 + e * 0.77805
i.e.
e * 0.03195 > g * 0.045

i.e. there has been a 3.195% cut in the electricity price, but a 4.5% INCREASE in the gas. And the only way this would be cheaper is if I spent .045 / .03195 1.41 times more on electricity than gas - that is 40% more spend on electricity than gas.

Great job on the transparent pricing, E.ON. What could be simpler?

Magentasue

thelawnet wrote: »

Great job on the transparent pricing, E.ON. What could be simpler?

It's fortunate that all current and prospective e-on customers have the time, ability and inclination to do all that. Otherwise, they'd have to publish their prices like everyone else.

thelawnet

Magentasue wrote: »

It's fortunate that all current and prospective e-on customers have the time, ability and inclination to do all that. Otherwise, they'd have to publish their prices like everyone else.

Isn't it just.

You'd think that it might be simpler, when offering an 'online', 'direct debit-only' product, to include the discount in the quoted prices.

I got doorstepped by someone from Southen Electric a couple of days ago, I told him that I'd have to spend some time with a calculator to decide whether it is worth changing, but he could easily have compared their prices with the E.ON undiscounted ones, given that E.ON don't actually publish what their discount is, and that might very well have led to me signing up with them.

Premier_2

I believe the discount should be 8.4% plus the 8% for dual fuel & monthly direct bebit = 16.4% total discount

At least that's what 2 of the comparison sites I've looked at state.

KimYeovil

Premier wrote: »

[...]
A list of available tariffs comes up - click on 'more details' for unit costs of that tariff

That does not provide the information about the composition of the discount. We know we can get the unit prices. But as they are 2% to 17.5% different from what you will be billed...

KimYeovil

E.ON_Company_Representative:_Malc wrote: »

You are absolutely right. Energy Online Extra Saver discounts are not listed on our website as percentages. This is because they vary by region.

Why is that relevant? So do the base unit prices.