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The Mystery Shopping thread - VII

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  • Horasio
    Horasio Posts: 6,676 Forumite
    Part of the Furniture Combo Breaker
    scubaangel wrote: »
    They could but then I expect a fair few people who work for companies shopped must also be shoppers themselves so in theory could find out when the jobs are likely to happen - the RE nightclubs are a good example, I used to work in one, we knew from my MS'ing that we were likely to have shoppers in on x weekend and paid more attention to the people asking for receipts etc.

    But tbh if they are all doing their jobs properly what are they worried about?
    Indeed but we know that isn't always the case and why MS are employed to make sure the standards are kept.
    An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
    I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
  • Horasio
    Horasio Posts: 6,676 Forumite
    Part of the Furniture Combo Breaker
    mharzuk wrote: »
    Lucky in Scotland we have the yes/no/not proven option on our questionnaire. :rotfl:
    What is not proven?

    I guess if you write one, you have an item in mind or a reason to visit the shop (in a shopper role)
    An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
    I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
  • scubaangel
    scubaangel Posts: 6,600 Forumite
    Part of the Furniture
    CCStar wrote: »
    What is not proven?

    I guess if you write one, you have an item in mind or a reason to visit the shop (in a shopper role)

    Scottish law allows 'not proven' rather than a guilty/not guilty verdict - I think.

    As for standards, yup its exactly why MS'ing is done but if the staff know that they do their jobs properly they have nothing to worry about when the reports come in, if they know they dont do it properly then a bad MS report could force them to start doing it properly, and just think how many people are going to have a better experience on the one day they do bother to do it properly just in case one of us comes to visit....
    It’s not worth doing something unless someone, somewhere, would much rather you weren’t doing it.
    Sir Terry Pratchett
    Find my diary here

    http://forums.moneysavingexpert.com/showthread.php?t=5135113
  • mharzuk
    mharzuk Posts: 1,232 Forumite
    scubaangel wrote: »
    Scottish law allows 'not proven' rather than a guilty/not guilty verdict - I think.

    As for standards, yup its exactly why MS'ing is done but if the staff know that they do their jobs properly they have nothing to worry about when the reports come in, if they know they dont do it properly then a bad MS report could force them to start doing it properly, and just think how many people are going to have a better experience on the one day they do bother to do it properly just in case one of us comes to visit....

    Yes I think the not proven just means we think you did it but we are gonna sit on the fence and make you suffer forever.....

    Further to the bad MS reports I don't know if it would help if we knew or not that bonuses depend on getting reports above a certain score. For most folkes on minimum wages working in these shops and banks the bonus is what makes it into a decent wage. I know I feel guilty if the whole branch suffers because of one person having an off day. No wonder they sometimes try to discredit MSers, its worth a try to keep a bonus.
    Couldn't think of anything witty to say so just keeping the space until I can :(
    Stripper No 7 in HCSC :D
  • ukmonkey
    ukmonkey Posts: 3,024 Forumite
    Part of the Furniture Combo Breaker
    edited 5 May 2009 at 11:23PM
    NEW THREAD

    Hi guys, in Timmne's absence, I've taken the liberty of starting the new thread, hope you don't mind.

    It can be found here. I'mm PM a board guide to get this one locked.

    Cheers,

    ukm
  • anika
    anika Posts: 289 Forumite
    Is it me or are jobs a little quiet?
  • TractorGirl327
    TractorGirl327 Posts: 4,077 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I did leave it out in the end. I could have described both members of staff perfectly, without being deemed as being racist or anything like it, but at risk of causing offence :rolleyes: it is more trouble than it is worth. As someone previously mentioned, if they want further information, they can always ask me to clarify my answer.
    Someone - I think it was ukmonkey - posted this link the other day when we were discussing the same subject. Quite useful. http://en.wikipedia.org/wiki/IC_codes
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • scubaangel
    scubaangel Posts: 6,600 Forumite
    Part of the Furniture
    anika wrote: »
    Is it me or are jobs a little quiet?

    Possibly just your area? The last few days I've picked up a fair few jobs in the area I like to shop, but generally I do find the start of the month the busiest for accumulating jobs. :confused:
    It’s not worth doing something unless someone, somewhere, would much rather you weren’t doing it.
    Sir Terry Pratchett
    Find my diary here

    http://forums.moneysavingexpert.com/showthread.php?t=5135113
  • anika
    anika Posts: 289 Forumite
    Mmnn.. I suppose it depends on how much work gets given to you, some sites I think I am still in probation..
  • nads
    nads Posts: 2,406 Forumite
    Part of the Furniture Combo Breaker
    scubaangel wrote: »
    Possibly just your area? The last few days I've picked up a fair few jobs in the area I like to shop, but generally I do find the start of the month the busiest for accumulating jobs. :confused:

    Same here. It was the same last month. Hugely busy picking up jobs at the start of the month and it petered out towards the last two weeks.

    Pick up loads so maybe things are... no I'm not going to say it.
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