Telephone/Internet Wiring Problems

a1tone

Hope someone can help, I have been having this problem for a while now.

* I have a Filter applied to the main BT socket. Then I have a 3 way splitter on the Filter. 1 for the main phone line, 1 for Sky and 1 for a Sky HD box. The Broadband is connected directly to the Filter.

* When the Telephone line and Standard Sky are plugged in, the phone works. But when I plug in the Sky HD box from upstairs the Phone is dead.

* The telephone line seems to always have noise on the line, not very clear, until 30-40 seconds into the call, when the Internet connection drops. Internet then takes 3-4 minutes to re-connect, then ok, until I use the phone again.

* I have a BT phone line with BT calls and O2 Broadband.

* I have tried new Filters, still same happens.

Any suggestions?

Thanks in advance.

MrsTinks

I would start with changing the splitter and re-run the cable to your Sky+ box... If the faults still happen and only happen when you connect the Sky+ box then the fault could be with this I'm afraid. Process of elimination As for the general quality of your phone line you may need to get BT out to check the lines where they actually go into your house. On our pretty new estate we've had loads of problems with the cables going TO the house - lots of shoddy work and loads of cables having to be re-run by BT...

iniltous

I think the fact that when the Sky HD box is plugged in you have a problem but no problem when its disconnected says it all...flty Sky HD box
Sky boxes have a 'dialer' inside (thats how the box 'phones home' and logs what you have watched on PPV etc)
Its quite common for this part of the sky box to go faulty and cause problems on the telephone line.
If the box is less than a year old then you can ask sky to replace it, if you are not required by sky to keep it connected to the phone ( more than a year into you sky tv contract or not a 'multi room' customer) then just leave it disconnected from the phone line
Only report your line faulty to BT if you have proved the fault on the line with nothing more that a known working phone plugged into the test point of your master socket otherwise you would be liable for charges if the openreach engineer finds a fault on your equipment or wiring or if
on the day the OR guy visited the line was working OK ( RWT, right when tested, means wasted engineer time= call out charge)

a1tone

Ok,

Contacted Sky and seems there may be a problem with the HD box. I have an engineer coming out to sort this.

I still seem to have problems with my Internet/Phone with the HD box not installed.

Yesterday I purchased a XTE-2005 Master Faceplate. So the connection I now have is:

* The Faceplate, with my ADSL going into it and the phone line directly into this. Nothing else connected, no extentions or splitters. But the phone line quality is very crakcley. Its the same problem even when the ADSL line is not plugged in.

* I have plugged the phone directly into the Test Socket and still the same problem.

* Internet connection still drops out when I use the phone

So now I know the HD box did have a problem, but this is no longer a cause of any of the above (not plugged in). I have a new filter, so this is not to blame.

I am going to get my friends corded phone an try that, see if the phone is to blame.

Does this seem to indicate the problem may be with BT.

Cheers

iniltous

If you plug a known working corded phone directly into the master socket test point and the line is still noisy ( your service provider will ask you to try 2 phones to be sure its not a faulty phone) then you should be able to report the line faulty without fear of being charged, but the SP will stress that if the fault is found to be on your wiring or equipment then a charge will be raised