Studio Outlet - Big Big Savings! (merged)

nettynora

Project Manager, I have just had one of my orders delivered (very happy!) but one item was out of stock. There is a sticker on my invoice stating my account will be credited accordingly. However, I don't have an account and paid by debit card - will this be refunded to my card? Thanks, Nettynora

Project_Manager

nettynora wrote:

Project Manager, I have just had one of my orders delivered (very happy!) but one item was out of stock. There is a sticker on my invoice stating my account will be credited accordingly. However, I don't have an account and paid by debit card - will this be refunded to my card? Thanks, Nettynora

Yes. Any problems, please e-mail Customer Care and they will sort it.

nettynora

Project Manager:
Forgot to mention. The 'My Online Orders' page seems to be a bit behind - my order is still showing as 'in progress', as I think a few other people on here have mentioned. I know it's a small thing but I like to know when a package is on it's way - I have very nosy neighbours!! :rotfl: PPS I'm not moaning - just wanted to make you aware of it

Project_Manager

Yes, we know about this but thanks for posting. The team are gradually working their way through all the issues - giving priority to those that are giving customers most grief. At the moment we are trying to get the stock more accurate so we won't have the 'out of stock - refunded' situation which can be such a pain when people are trying to order co-ordinates. Thank you all for your patience. Please keep posting.

bright_side

Just received my parcels - absolutely thrilled to bits :j

tico_3

hi everyone thanks for this my daughter thinks its christmas again, she got loads !!! I only got a pair of shoes though

lisaleea

Not impressed at all i'm afraid. Ordered quilts and covers etc (which is what the order was about) and have only just, finally,(they took the money out a few days ago) received an e-mail saying that none of these are available. Oh yes, they are refunding the difference but i am ending up with little things that i wasn't really bothered whether i had or not, just bumped the order up a bit so that postage didn't seem so much. Well done to those of you that have received what you ordered initially. My advice to others would be to wait a few months until they get themselves sorted out :rolleyes:

hammy_the_hammer

project who do you use for delivery ? people had concerns about the 'undeliverable' statement in your terms and conditions. if you're not in on initial delivery what do the company do ? can you collect from the couriers depot for example ?

jumpingjackd

My order arrived this morning. Really pleased with it. Hope they keep up the prices and quality.

nettynora

hammy_the_hammer wrote:

project who do you use for delivery ? people had concerns about the 'undeliverable' statement in your terms and conditions. if you're not in on initial delivery what do the company do ? can you collect from the couriers depot for example ?

hammy.........my delivery today was left with my next door neighbour but they did put a card through my door to let me know. I know some companies just leave the parcel and no calling card. HTH