Did they try to scam us?

so2006

HannaB wrote: »

I've just received the below email from Domino's Head Office:

I have now passed your complaint over to our Head of Operations here at head Office who will chase the franchisee for an immediate response to this.

We will be discussing the problems with your order directly with the franchisee and we will do everything in our power to make sure this does not happen again. We will be addressing the way that your complaint has been handled by the franchisee and the fact that he did not contact you as he advised. We would like to assure you that we did not find this acceptable and we will be taking steps to make sure that does not happen again.

So, still no response really.

Well the manger will be upset and will end up giving you something! :rotfl:Last time i never got an email just a letter. :rotfl: Well i hope you get something!

HannaB

Hiya,

Another email from someone called V@ne$$a Left1ey (obscurred for goolgling) who is the Area Manager:

I am sorry for the delay in replying to you but I have just received your email and am also a bit worried myself. and would like to think you spoke to the manager but he should not have been rude to you.

Unfortunately I cannot get hold of the manager for a couple of days as he has leave. As soon as he returns I will investigate fully and get back to you.


I'll continue to keep you all posted...

Hb x

HannaB

Umm...

The subject of the email above from the Area Manager was "Sur1nder K@ndola" - again obscured. I've just googled him and come up with some shocking stuff...

http://www.mirror.co.uk/news/top-stories/2007/07/26/deep-scam-pizza-89520-19521429/

http://www.tgwu.org.uk/Templates/Journal.asp?NodeID=93784

http://news.bbc.co.uk/1/hi/business/6923024.stm

so2006

HannaB wrote: »

Umm...

The subject of the email above from the Area Manager was "Sur1nder K@ndola" - again obscured. I've just googled him and come up with some shocking stuff...

http://www.mirror.co.uk/news/top-stories/2007/07/26/deep-scam-pizza-89520-19521429/

http://www.tgwu.org.uk/Templates/Journal.asp?NodeID=93784

http://news.bbc.co.uk/1/hi/business/6923024.stm

email the head office VIA the link i gave you with the supporting information! Hopefully they will shut the dump down.

Ensure you add information like this is effecting your brand name etc.
The manger is never avalible.
And that you no longer want to work with the store, and would rather have them do it on your behalf.

Hopefully if they are really doing that to people, Dominos will close the shop down (E.G Stop allowing them to use the dominos name)

Fire_Fox

HannaB wrote: »

Umm...

The subject of the email above from the Area Manager was "Sur1nder K@ndola" - again obscured. I've just googled him and come up with some shocking stuff...

http://www.mirror.co.uk/news/top-stories/2007/07/26/deep-scam-pizza-89520-19521429/

http://www.tgwu.org.uk/Templates/Journal.asp?NodeID=93784

http://news.bbc.co.uk/1/hi/business/6923024.stm

:eek: Check you our with your investigative talents!! Sell your story with this background story to your local rag for £50. Voila free pizza and free money! :money:

dazjo1

I too complained to this company a few years ago and it took about 3/4 emails from me before I got a reply. I got a snotty letter through the post which denied everything I had pointed out and more or less accused me of complaining just to get free food. I was so disgusted I took the voucher into the store and gave it back after giving the manager a mouthful. The problem with this company is they are all franchised so the manager is usually the owner and they dont really care.

so2006

dazjo1 wrote: »

I too complained to this company a few years ago and it took about 3/4 emails from me before I got a reply. I got a snotty letter through the post which denied everything I had pointed out and more or less accused me of complaining just to get free food. I was so disgusted I took the voucher into the store and gave it back after giving the manager a mouthful. The problem with this company is they are all franchised so the manager is usually the owner and they dont really care.

You still got a voucher. They could of simple sent the letter, Seriously. Sometimes they dont mean to word it like that, so you get offended.

Either you knew the complaint was not legit and thought they knew or you where just upset.

I would tuck into the free pizza! Forget the letter :rotfl:

so2006

Hannah did you get anywhere?

divadee

is it just me that worries that when you complain in food places they might do something dodgy to the free food they give you as compo?

i just vote with my feet and never eat there again!!

so2006

divadee wrote: »

is it just me that worries that when you complain in food places they might do something dodgy to the free food they give you as compo?

i just vote with my feet and never eat there again!!

Yea could be :rotfl:But how will they know you complained about them?

Oh crap never thought of that.