Sky "No satellite signal is being received"

Wkdwill

I got this error message on my box this morning, did the usual switching it off and unplugging it for 30 seconds, it still comes up the same afterwards. It is windy but not as windy as yesterday and we had signal all day yesterday, ive noticed from previous signal problems that when its windy the singal bar jumps up and down while its windy but now it isnt getting anything at all and has been the same for 4 hours now.

Just phoned Sky and they said it sounds like the Sky dish has moved and that they would send an engineer out for £65 or if I take out the insurance at £8.99 a month they will send him out for free.

Now I could not stress enough how much I cant afford this, im on the full package at £46 a month as it is, so I said that I would just cancel the subscription instead, they then put me through to another person and said that they will offer me a £50 discount so I can have it for £15 instead, it all sounds great but I still cant afford it, all my money is spoken for.

So I told him that I still cant afford it and he said ok ill close your account down but I have to give a months notice and the £46 I paid last week will have been for nothing.

Im so annoyed now, ive only had the damn thing for 15 months.

basmic

Trying phoning up again. I think different operators at Sky have different allowances, which determines what they can give you.

Wkdwill

basmic wrote: »

Trying phoning up again. I think different operators at Sky have different allowances, which determines what they can give you.

The only problem is the bloke I spoke to has put a note on the account saying what he has already offered me, will they not just go off that and say well you have been offered this already.

macman

If it's just the wind that has moved it on the bracket then why do you need to get Sky out? Just needs someone with a ladder to realign it and tighten the bracket.
If it's been doing this for some time then there's a case for saying the original fitting was not secure and that Sky should fix it for free, however after 15 months I think you'd have a job persuading them of this.

Wkdwill

Ive read somewhere that the dish should be fitted with 4 bolts, now is this to the wall? as mine has only 3 bolts going into the wall and as my house has nothing behind it blocking the wind we are completely open to weather, should I pull them up on this and say that as the engineers fitting the dish knew we get weather hitting us pretty bad they should have fitted it properly, it may be a long shot but they should have known better it was windy the day we had it fitted and they did seem like cowboys, more so because they didnt put it in the right place to begin with and had to refit it when they realised it was too low.

macman

I think the no. of bolts is irrelevant, if it's loose on the bracket or on the wall itself (we don't know which) it indicates inadequate fixing.
But as I said, after 15 months they could just plead 'wear and tear', I think if you'd complained within the first 12 months you'd have had a much better chance.
I suggest you try to get it fixed by a local handyman (if it's not too high), if it's just the mount it is a simple job to secure it.

Greatgimp

Wkdwill wrote: »

...could not stress enough how much I cant afford this, im on the full package at £46 a month as it is... all my money is spoken for...
... told him that I still cant afford it...

With the greatest respect, your spending is none of my business but... £46 a month?

Wkdwill

Greatgimp wrote: »

With the greatest respect, your spending is none of my business but... £46 a month?

Why? Its either spend £46 a month so my husband can watch rugby at home or not spend it and have husband go to pub every time rubgy is on, which also means he spends on pints and comes home drunk at silly o'clock.

I have to make up for husbands spending by cutting down on other things, having Sky at £46 a month is by far the cheapest option. I have tried to get it cheaper but Sky dont give a rats a** about existing customers.

shelly

I agree with macman, you don't need a sky engineer. Get someone to go up a ladder and move the dish small amounts until you get your signal back then tighten the bolts that hold the dish to the bracket.
Its easy to do if someone is in the house shouting when the signal is back.

Leopard

Like Greatgimp, and with or without respect, your spending of £552 a year on Sky is none of my business.

I would, however, point out that receiving Sky Sports - if that be deemed to be essential - need cost you "only" (as Sky always tries with great determination to make people look at it) £35.50 per month.

Relinquishing programme packages other than sport would thus save you £10.50 per month - that's £126 a year - which, to any household in which a one-off payment of £15 is unaffordable, is a considerable sum of money.

(Unless, of course, such a sacrifice in collateral television entertainment would result in you going to the pub instead. :eek: :beer: )

Wkdwill

Leopard wrote: »

Like Greatgimp, and with or without respect, your spending of £552 a year on Sky is none of my business.

I would, however, point out that receiving Sky Sports - if that be deemed to be essential - need cost you "only" (as Sky always tries with great determination to make people look at it) £35.50 per month.

Relinquishing programme packages other than sport would thus save you £10.50 per month - that's £126 a year - which, to any household in which a one-off payment of £15 is unaffordable, is a considerable sum of money.

(Unless, of course, such a sacrifice in collateral television entertainment would result in you going to the pub instead. :eek: :beer: )

We have movies too, we are only having the full package while Rugby and Superbikes (sorry not clued up on sports) are on, otherwise we only pay £17 a month, when we only pay £17 a month then we would have the extra money to pay for the call out but thats when we pay £17 a month, otherwise we dont have the money spare, if you know what I mean.

Im going to let my husband have a fiddle with the dish when he gets home from work and ill do all the shouting (im good at that).

No pub for me im afraid, cant stand the place, more so as I dont drink.