HSBC Coin Deposit Machine

Pete268

Hi,

I have amassed quite a large amount of loose change (about £70 worth or so consisting of all coins from 1p to £2). I went into HSBC (where I have a cash account for my bills) on Saturday to pay this into the coin machine but the machine is out of order and the chap said they were awaiting parts so might be out of action for a few weeks. His suggestion was I bagged up the coins and paid them in. I explained and showed him that I have Parkinson's disease and my hand tremours so much I cannot count cash at all by hand, let alone bag it up. I asked if there was anything else they could do (ie could I pay the cash in loose to the cashier) but he said it had to be correctly bagged up.

I save up the coins to assist with my quarterley bills and don't wish to use the coinstar machine in Sainsbury' (which takes a fair cut anyway) and the next nearest HSBC coin machine is over 30 miles away and difficult for me to get there particularly carrying the heavy cash and I live alone. Anyone any ideas how I can get my local HSBC to accept this money or come up with any alternatives?

BruceyBonus

Do you know anyone who could help you bag them up? Banks won't take loose coins as it is too much work for them to count at the counter. The machine sorts of the coins so the staff don't have to.

McKneff

No advice for this one apart from waiting for the machine to be mended.
Might be an idea next time to bag it up as you go along

Lokolo

I would quite happily count all the coins up, I find it quite enjoyable (lol I am so weird), I am sure there are others like me, try the hospital. :rotfl:

In all seriousness do you not have children in your family who could do it? Say that if they count them all up you will give them £1 or something.

EarthBoy

All the banks are the same here. They all want the coins bagged up in the right quantities, otherwise they won't touch them. The coin counting/sorting machines are a pain anyway if you have a lot of money to pay in. You keep getting a message advising you to ask for assistance and then an assistant says the 1p bag is full and you have to wait around while they go into the back and change it. Then you pay some more in and the 2p bag will get filled up. It can take you ages and it's very frustrating.

simongregson

If you can't find anyone to help you out with counting, maybe see if you can arrange to come in at a time when the counter isn't busy. They do have a duty to help you access their services if you have a disability, and it is not your fault that their coin counter has broken.

oxenryd

Pete268 wrote: »

Hi,

His suggestion was I bagged up the coins and paid them in. I explained and showed him that I have Parkinson's disease and my hand tremours so much I cannot count cash at all by hand, let alone bag it up.

I don't normally get angry, but this post has got me going.
What has the world come to ?

I can't believe the guy (Can't say gentleman here) at the bank didn't offer to help you bag them up !!!
(Actually would probably be against Health and Safety !!!)

Had I been in the queue/the branch - customer or staff -, I would have

1.Helped you bag them up
2.Told the bank moron what a moron he is

Rant over, feel better and feel so sorry for you. What an unacceptable experience.

chambta

oxenryd wrote: »

I don't normally get angry, but this post has got me going.
What has the world come to ?

I can't believe the guy (Can't say gentleman here) at the bank didn't offer to help you bag them up !!!
(Actually would probably be against Health and Safety !!!)

Had I been in the queue/the branch - customer or staff -, I would have

1.Helped you bag them up
2.Told the bank moron what a moron he is

Rant over, feel better and feel so sorry for you. What an unacceptable experience.

I think the right response from the bank given the circumstances would have been to ask him to come back at a quieter time given his/her disability and the fact their machine was down.

In general it is unfair to the staff and other customers to expect the bank to simply count anything that is dumped on them.

oxenryd

chambta wrote: »

I think the right response from the bank given the circumstances would have been to ask him to come back at a quieter time given his/her disability and the fact their machine was down.

In general it is unfair to the staff and other customers to expect the bank to simply count anything that is dumped on them.

Totally agree but OP obviously has Parkinsons and stated it to the member of staff

Lokolo

oxenryd wrote: »

Totally agree but OP obviously has Parkinsons and stated it to the member of staff

Yes but why does that mean the staff member has to stop everything he is doing? If there are 10 other people waiting in the queue is it really that fair?

Fair enough he wants to cash the coins and everything and coming back at a quieter time would be more appropriate and I am sympathetic towards the OP.

1 of my local branches closes at 3pm to count money up, its a small branch but I am sure something like then they would help.
As I stated before, get someone else to do it, kids would love to do it.

rb10

If it's only £70, then it's not going to take someone too long to do, so surely you have a family member who would be happy to spend a short amount of time counting it up for you??