Delivery of an online order

rainbowsprite

Well at twenty past six I had a missed call from Wincanton on my mobile. A voicemail message was left to advise that the bathroom suite will delivered tomorrow between eight and twelve. The person was talking that fast I could barely make out what they were saying. The message also asked me to call back which I did....only to get a message that their office opening hours are 8-6! So why call me after six and expect me to be able to phone back?!

Considering where their depot is in relation to my house I really do not think I will be receiving it tomorrow morning!

Homebase promised me that they would keep me informed what was happening, as yet I have not heard from them :mad:

rainbowsprite

Phoned Wincanton ths morning to check when to expect delivery. They advised me it had been passed onto another firm (Mercury) and gave me their contact number.

Contacted Mercury and asked them to give me a call an hour before they would be at my property, which they did.

Slight panic during delivery as they brought in bath and side panel and said thats it....:eek:

I said what about wc and whb, other driver came and said there was one more box in lorry. Pheeewwww..all the other bits were in the box :rolleyes:

So i have now finally received my bathroom suite :j

Albeit 83 days since I ordered it, 30 days since first delivery date and three failed deliveries from Wincanton :mad:

Well done Mercury :T

Homebase promised me on Saturday they would keep in touch with me on Wed and Thurs about the order....I have not heard a thing from them......So now its the letters back and forth to Homebase to battle out how much compensation I am going to get :mad:

Anyone got ant suggestions of level of compensation to fight for and how I should go about it:question: :question: :question:

Thank you

rainbowsprite

In middle of trying to write compensation letter to Homebase.

Can anyone please help me with what I should write and level of compensation to aim for?

Thank you x

generaloneill

rainbowsprite wrote: »

In middle of trying to write compensation letter to Homebase.

Can anyone please help me with what I should write and level of compensation to aim for?

Thank you x

You feel let down, their service was not as advertised as in the delivery time, you would not have bought the bathroom suite if you had the foresight that it would have taken 83 days for delivery, you had to take X days off work to wait in for the deliverys, your cost of calls (08 numbers are pricey on your mobile), I would round it up to around 40 percent of what you paid for the lot and let them meet you in the middle.

Fire_Fox

Not sure if it's too late, but you simply need to state the facts. Date ordered, 21 days promise. List every single time you rang/ emailed Homebase/ Wincanton, who you spoke to, and a brief summary of what was said. Finish by pointing out that you have remained in for x number of days, incurred £x of costs in call charges, lost faith in Homebase, cancelled a plumber, and ask for appropriate compensation. Most large companies have a system of £x for each failed delivery plus out of pocket expenses. I ended up paying just £50 for my IKEA wardrobes after a spookily similar incident which went on three or four months.

isobella2000

Well, did you get it????? Agog here, after being messed around by Homebase myself.