sim card cancelled for non-use

petunia101

Just a warning. If you do not use your mobile phone for a defined period, the call provider will cancel your sim card, not tell you they have done so, and steal any payment you may have made on pay as you go. Even if you contact them (in this case Virgin Media) and ask to reinstate the contract, they will not credit you with the money you have paid. This is tantamount to theft - but also dangerous. I discovered this had happened to a lady of 93 years who had the mobile purely for emergency use. When she needed to use the telephone, it did not work. It had been cancelled. How many other vulnerable people are there out there who think they have this means of emergency contact - when in fact they dont?

MRC_2

It says in the T's and C's for pay as you go. This has been the case for as far back as I can remember..

Cerenia

Its 180 days usually.

prowla

Yep - it can be annoying.

finallydebtfree!!

It happened to my 73 year old grandad too!

It is annoying but it does state in the t&c that this will happen

thor

Apart from using the sim to make a call or send a text is there anything you can do for free that will keep it alive?

dreamypuma

Another example of not reading the terms and conditions, or understanding the product bought.

Annoying, but hardly the network's fault.

emeraldbugle

thor wrote: »

Apart from using the sim to make a call or send a text is there anything you can do for free that will keep it alive?

Could you text their phone instead of them making a call/text?

Not sure if that would work.

Tigert

thor wrote: »

Apart from using the sim to make a call or send a text is there anything you can do for free that will keep it alive?

No, You have to make a chargeable call or send a text

456789

thor wrote: »

Apart from using the sim to make a call or send a text is there anything you can do for free that will keep it alive?

check your balance?

I saw this in a newspaper once

spirit

Yes this is correct - but only on payt sims not contract ones.

My 71 year old neighbour has one for emergency use only as some of the above posters. He has clearly read and understood the ts and cs and diaries in to make 1 call every 6 months just to keep the number alive. He only rings his home number, picks it up and straight down again.

This isn't a new thing btw.