orange say cannot keep no is this true ?

Seesaw_2

Although we are with orange, and wish to stay with them we have found a good deal with e2save.com (still on the orange network). phoned orange who stated that we could not under any circumstances keep our original number - does anyone out there know if this is true ? Any advice would be greatly appreciated... thanks

sheraz2

from my understanding you will need to port the number you want to keep to another networks payg sim and then port it back to the new orange sim

webkami

1 step further advice. Get a vodafone PayG sim card. Coz they dont require you to put some money before port your num on that. Here is what you will do.

1. Ask Orange for PAC code.
2. Get Vodafone SIM
3. Tell vodafone (0800 068 6571) your pac code
4. Get new orange contract
5. You NUM goes to Voda (7th day)
6. Wait one day then ask vodafone (0800 068 6571) for your pac code, tell them you already bought a new contract from Orange so they wont talk much about staying with them.
8. Tell Orange your pac number and they will be REALLY HAPPY that you are returning customer, IRONIC.
9. Your number goes back to Orange 15th day

a bit pain but thats the only way to go around it.

Umer

When I did this about a year ago this process took just over 30 days. If you are given a PAC code from Orange, you have to wait for the it to expire before you get another PAC code from your next service provider. Not sure if that is still the case. i.e.
1) Phone orange for pac (which lasts 30 days)
2) After 20 days call Vodafone and give them your PAC code
3) After the original 30 days have passed, ask Vodafone for a new PAC code
4) Place order with e2save and use new PAC code.

Either way, bear in mind that if you want to get a contract from e2save, it might not be a good idea to port your number after connection as this might affect the cashback T&C (so only use your PAC when placing the order). Best to phone them and confirm that.

bobsa1

I've read this with interest. I have a phone with orange, I'm not bothered about staying with them but I do want the number.

Do I follow the steps outlined by webkami, up to step 8, but then just give my new pac to whoever is offering me the best deal?

Also, do I still have the ability for people to ring me on the number throughout the process?

Many thanks

Steve_xx

bobsa1 wrote:

I've read this with interest. I have a phone with orange, I'm not bothered about staying with them but I do want the number.

Do I follow the steps outlined by webkami, up to step 8, but then just give my new pac to whoever is offering me the best deal?

Also, do I still have the ability for people to ring me on the number throughout the process?

Many thanks

Yes, this is correct.

Yes you will maintain the ability to receive calls throughout the porting process. Though sometimes there can be a gap of a couple of hours between your current network dropping your number and your new network grabbing it.

bobsa1

One final question, sorry, when do I give notice to orange, before or after I ask for Pac?

DonnyDave

webkami wrote:

8. Tell Orange your pac number and they will be REALLY HAPPY that you are returning customer, IRONIC.

And of course those people in the marketing department will get a pat on the back for 'attracting' a new customer. Would it not have been cheaper for Orange to just let you keep your existing number? Afterall, you would not have had to take your 'business' to another network for however long. :rolleyes:

webkami wrote:

9. Your number goes back to Orange 15th day

a bit pain but thats the only way to go around it.

A joke that Ofcom hasn't sorted all this sort of nonsense out. Oh, wait a minute, this is Ofcom we're talking about... :rolleyes:

Steve_xx

bobsa1 wrote:

One final question, sorry, when do I give notice to orange, before or after I ask for Pac?

At the same time is ok.

But as you have to give 30 days notice it might be best if you can sort out who you want to port the number to as near to the 30th day as possible. Then you wont end up paying Orange for lots of unused days if the number should port early.

There is a way around this. If you are on contract with Orange they will normally convert your number to PAYG at the end of the contract if you wish. If you do it that way then you can ask Orange for the PAC at anytime without worrying that you still have a contract with them.

Woby_Tide

bobsa1 wrote:

One final question, sorry, when do I give notice to orange, before or after I ask for Pac?

it's pretty much one and the same thing. Giving your PAC to another provider gives Orange it's notice you are leaving, you need do nothing else

Steve_xx

Woby_Tide wrote:

it's pretty much one and the same thing. Giving your PAC to another provider gives Orange it's notice you are leaving, you need do nothing else

Yes but you have to make sure the new network receives the number on or before the 30th day. If not the contract may roll on.