I'm with 3 mobile... GET ME OUT OF HERE!

dreamypuma

Most of the complaints I see about 3 detract from the fact that the quality of the actual network coverage they offer is quite good.

I'll be the first to admit that when they first started out and were wholly 3G with no 2G roaming partnership, they were bad, and this was amplified by the poor handsets they offered. Remember UMTS handsets and Networks were in there infancy during these days.

Now the network has matured and since they partnered o2 (now Orange) The coverage is comparable to any other network in the UK, and is quite adequate for most personal users. That said blackspots exist as they do with all networks. So no network is a one size fits all.

The issue 3 struggles with is the customer service. I find them polite, slightly cheesy, and able to resolve most standard queries. More complex issues are a problem. I've never found communication an issue with them. English is not there first language, so when speaking to 3 customer services using slang, colloquialism throws them, as do accents. Queens English tends to work.

This doesn't bother me at all as I have always resolved all issues with them, and to be honest, I've not had many reasons to call them

Another regular issue I notice on this forum, is people not reading the terms and conditions that they are signing up to. If people don't want to, fair enough. But they shouldn't complain, when they don't understand the product they have signed up to.

Another issue with 3 that crops up regularly on this forum, is ambiguity over the contract length, when upgrading. If that worry's subscribers, use the stores instead of carrying out verbal transactions over the phone. Fair enough they may not be in the right with this one, but just cover yourselves and deal face to face. You may not get the blinding deals offered on the phone, but a balance needs to be struck.

On many issues with 3, I notice posters tend to phone 3 tirelessly to resolve problems, and get no where. Try writing to them after a few phone calls. The written word is far more powerful and a lot less time consuming

In all, the 3 network offers good value, but if quality of customer service is an important factor, you may want to dig a bit deeper into your pockets. You get what you pay for.

I'm personally nolonger with them, but may well go back if the right deal comes up.

Know_The_Ledge

I am so desperate to leave 3 it is unreal. Contract doesn't end till December and can't afford to pay the cancellations fess.