can someone please look at this hijack log .........aliEnRIK if your there !!

katie1

ok sorry cant get my head round this ......so i need to download software , i already have outlook express on my p.c but never used it ....

bluboy

katie1 wrote: »

i have opened it from desktop with word pad .
microsoft xml
open office
swriter all didnt work nothing happened ......do you think i should take them all off

Come back katie pleeeaaasse! :D:D

Sorry, are you say you've opened it with wordpad - did it work? If so are you happy with that?

Did you spot what the file extension was? ('.docx', '.docm', or plain old '.doc' ?)
(or other?)

Do you know if you were able to open this type of file before?

How are you accessing your email now? Is it through a web page?

katie1

i have been getting my email through virgin media .......i just tried to get them through outlook and got a erroe with "pop 3"what ever that is ....but then i got in (dont ask me how and still cant look at atchment just keeps taking me to a safe as page

yes i can open it in word pad .....

katie1

anyone help !!!!!!!!:eek:

aliEnRIK

We need to know what the extension is katie. Most end in 3 letters
For example aliEnRIK.exe aliEnRIK.doc aliEnRIK.jpg etc
Whats the extension of the file?
(Right click file and select PROPERTIES)

katie1

right this is what i did : start, click on my documents and a list of my docs/letters are there. they have the name which i saved it as and underneath it says rich text document a few just say text doc.....
that atttachment from a email says type: word 2007 marco-enabled doc

is that what you wanted to know

the rich text and text doc's i can open and read ......the attachment email i can open but its all ?~@:><||!"¬¬¬¬ kinda thing not english lol

aliEnRIK

its the ATTACHMENT I want to know about
Save it to your desktop
Right click THAT and select 'properties'
The ending (.docx for example) is what im after

Have you EVER opened it before?

bluboy

(RIK - she may have extensions hidden in which case they wont show up in Properties either.)

Katie - if the docs/letters in your My Documents folder show just the name you saved ('invoice' for example) without a little bit on the end (like 'invoice.doc') then you need to -
* Open your My Documents folder
* Select Tools > Folder Options
* Select the View Tab and then
* Scroll down to the entry that says "Hide file extensions for known file types" and make certain it's NOT ticked.
* Click on 'OK' button.
All the files should now have a few extra characters on the end (e.g. '.doc', '.txt').
These are the file extensions we've been after and they tell you what type of file it is, as well as telling Windows which program to open it with.
If, as you say, this attachment that you're trying to open is a 'word 2007 macro-enabled doc' then I would think carefully about whether you really want to open it or not. Macros can do some nasty things.
It's also likely that it is a '.docx' file and you won't be able to open it anyway unless you have a recent version of 'Microsoft Word' or 'Open Office'.

Who sent you the email? If it's someone you know then I would email them and ask them to send you a copy of the attachment in another format.

If you don't know who sent it to you then I wouldn't open it at all.

katie1

aliEnRIK wrote: »

its the ATTACHMENT I want to know about
Save it to your desktop
Right click THAT and select 'properties'
The ending (.docx for example) is what im after

Have you EVER opened it before?

yes i opened it with word pad , but i know there was a easyer and better way to open it than word pad .........

i saves attachment to desktop and got two on desktop both different , i right clicked 1 and it says type:microsoft office word 97-2003 .document, 2nd says word 2007 macro-enabled document ......

katie1

bluboy wrote: »

(RIK - she may have extensions hidden in which case they wont show up in Properties either.)

Katie - if the docs/letters in your My Documents folder show just the name you saved ('invoice' for example) without a little bit on the end (like 'invoice.doc') then you need to -
* Open your My Documents folder
* Select Tools > Folder Options
* Select the View Tab and then
* Scroll down to the entry that says "Hide file extensions for known file types" and make certain it's NOT ticked.
* Click on 'OK' button.

All the files should now have a few extra characters on the end (e.g. '.doc', '.txt').
These are the file extensions we've been after and they tell you what type of file it is, as well as telling Windows which program to open it with.
If, as you say, this attachment that you're trying to open is a 'word 2007 macro-enabled doc' then I would think carefully about whether you really want to open it or not. Macros can do some nasty things.
It's also likely that it is a '.docx' file and you won't be able to open it anyway unless you have a recent version of 'Microsoft Word' or 'Open Office'.

Who sent you the email? If it's someone you know then I would email them and ask them to send you a copy of the attachment in another format.

If you don't know who sent it to you then I wouldn't open it at all.

ive done this now it was ticked .........that attachment has docm at the end
and yes i know who sent it , it is important letter i have to sign and return.