please help about Virgin Media!

catalina66

aliEnRIK wrote: »

This will tell you if any are ongoing ~
http://status-cable.virginmedia.com/vmstatus/summary.do

But id phone them up and DEMAND something be done if theres nothing there

Many thanks aliEnRIK. Great to have that link (no work on at the moment) ... I see another call to retentions looming! That's who I'd called first this morning, and before I could ask that the price at least in the interim be lowered for such bad service, they put me onto tech support.

Much appreciate :beer:

aliEnRIK

Best advice I can give is phone 151 (Assuming you have their phone service), and select BROADBAND
And before they start sprouting their 'do this, try that' routine. Simply TELL them you want to know if theres a problem with the speed your receiving (They should then look on their computer system for faults in your area or with your specific line)

dacouch

I had to have a look at this thread as when you are in the Main Index all I could see was "Please Help About Virgin" then next to it was "By Alienrik".

When I read its not quite what I thought and I suppose now it says "Please Help About Virgin" by "Dacouch"

Hey ho

catalina66

Just looking up Sky. So, with Sky MID, which I see is going up to £10 in March, plus phone line rental of £10, that would be £20 a month (£15 total if I went with BASE, but 2 gig a month isn't usable if as I read somewhere iplayer uses 1.3 gig for one programme!), and I'd not have to buy any other services, plus the phone line would be installed free?

And I'd called VM retentions in January, and they said to call back in June regarding another 6 months at £10 a month for broadband only. Does this mean I'm still under contract? Although I did read elsewhere that I may be able to cancel early due to the service not being provided.

catalina66

aliEnRIK wrote: »

Best advice I can give is phone 151 (Assuming you have their phone service), and select BROADBAND
And before they start sprouting their 'do this, try that' routine. Simply TELL them you want to know if theres a problem with the speed your receiving (They should then look on their computer system for faults in your area or with your specific line)

Thanks aliEnRIK, I'm with Virgin Mobile. Is the 151 from a landline? I'd called 789 from the mobile, and went through the 'thinking of leaving' option. Now you've mentioned it, it IS very odd they didn't look up for faults in the line or in my area. This may sound really dumb, but just after calling them, something weird happened with my pc screen, strong white horizontal lines flickering for a few minutes... could that have been them checking something, or does that deserve the 'dumb question of the year' award, lol

EDIT: Whoops, just noticed your signature!

catalina66

dacouch wrote: »

I had to have a look at this thread as when you are in the Main Index all I could see was "Please Help About Virgin" then next to it was "By Alienrik".

When I read its not quite what I thought and I suppose now it says "Please Help About Virgin" by "Dacouch"

Hey ho

Lol :rotfl:
I hadn't realised that! Probably be a lot more replies than I expected!

aliEnRIK

151 is landlines with virgin only (im sorry to say)
Ive had to TELL them to check my line quite a few times as a recurring fault kept happening in my area (Which they wouldnt divulge). It seems theyre 'programmed' to read off a list of things for US to try rather than THEM looking at the problem

I simply say somethin like ~ "look mate, I KNOW what im doing, just let me know if theres a problem with my net or not please"
Theres usually a pause as theyre shocked ~ haha
then another pause as they go check
A bit of a stutter and an apology, "it seems there IS a problem sir......erm.......Ill put a ticket on this for you and a service engineer will sort the problem out as soon as possible"

cheers mate

catalina66

aliEnRIK wrote: »

151 is landlines with virgin only (im sorry to say)
Ive had to TELL them to check my line quite a few times as a recurring fault kept happening in my area (Which they wouldnt divulge). It seems theyre 'programmed' to read off a list of things for US to try rather than THEM looking at the problem

I simply say somethin like ~ "look mate, I KNOW what im doing, just let me know if theres a problem with my net or not please"
Theres usually a pause as theyre shocked ~ haha
then another pause as they go check
A bit of a stutter and an apology, "it seems there IS a problem sir......erm.......Ill put a ticket on this for you and a service engineer will sort the problem out as soon as possible"

cheers mate

Thanks aliEnRIK. Wierdness ... I'm stunned I didn't register myself about the line not being tested etc! I'll give them another call tomorrow and ask they check the line! Ready and raring! Much appreciate advice and will pitch it to 'em!

Cheers :beer:

dacouch

Catalina66 could tommorows posts title be "Virgin Problem?"

catalina66

dacouch wrote: »

Catalina66 could tommorows posts title be "Virgin Problem?"

:rotfl:

or 'Virgin so slow is unusable right now'
or 'Virgin needs technical support'

... the scope of titles is limitless!